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DLA Piper · 4 days ago

Sr Manager Legal Billing Operations

DFW Metroplex

Full-time

Hybrid

Senior Level, Lead/Staff

$149K/yr - $237K/yr

8+ years exp

DLA Piper is a collaborative and supportive law firm that values its people as its core strength. The Sr. Manager Legal Billing Operations will oversee the Client Account Managers and manage the daily operations of multiple Client Accounts teams, ensuring effective billing processes and providing training and support to staff. This role involves analyzing business processes, managing performance metrics, and resolving billing inquiries while fostering a positive work environment.

AdviceLaw EnforcementLegalProfessional Services

No H1B

Responsibilities

Monitors the daily billing operations of the team. Ensures managerial workloads and Biller level assignments are completed in a timely manner and meet the expectations of the attorneys and clients. Continually tracks metrics for multiple billing teams and makes adjustments to the operations of the team as needed

Responsible for ensuring a group of billing teams meet or exceeds performance standards and metrics

Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place. Develops process/workflow/workload improvements based on analysis

Provides appropriate training to ensure that managers are properly implementing and adhering to billing processes such that policies are applied consistently across the department. Develops training materials and delivers training to staff, either in person or using electronic tools

Reviews performance on a continual basis. Coaches and trains managerial and billing staff throughout the year. Completes individual performance reviews and conducts the annual review with the employee

Fields billing inquiries and questions on a daily basis

Interact with clients, attorneys and staff on a daily basis. Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices

Participates and supports project management initiatives. May be responsible for managing a specific project to include project planning, development and execution

Plans and facilitate group meetings. Prepares agendas and captures/tracks important discussion items

Serves as subject-matter expert for a group of managers. Responds to inquiries and process escalations posed by attorneys, practice groups or other team members

Continually researches and remains current on best practices. Identifies, documents, and communicates system and procedural issues across departments. Liaises with leads in other departments to develop best practices and implement solutions

Provides leadership to and manages a team of business professionals to include coaching, mentoring and professional development. Responsible for providing performance feedback on a regular basis

Other duties as assigned

Qualification

AderantE-Billing applicationsExcelAnalytical skillsBusiness Intelligence softwareProblem-solving skillsLeadershipAttention to detailCommunication skillsInterpersonal skillsTeam-oriented

Required

Experience with Aderant plus any e-Billing applications is required

Advanced proficiency with Excel is required

Must have excellent analytical skills and be comfortable charting large data sets and summarizing trends

Strong communication and interpersonal skills required to interact with staff and timekeepers

Must be a strategic, creative and innovative thinker

Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs

Must have strong attention to detail

Ability to troubleshoot and resolve complex problems required

Must have proven analytical skills

Has ability to work independently and is able to take direction well

Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team

Must exercise sound judgment and decision-making skills

Bachelor's degree in Business, Economics, Finance, Accounting, or similar field

8 years of experience working in managerial capacity in a complex billing function in an AM Law 200 law firm with at least two years minimum of second-tier management (managing other managers overseeing a billing/invoicing team.)