PGTEK · 1 month ago
ServiceNow ITOM Developer/CMDB Engineer - Secret clearance
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $170K/yrPGTEK is a consulting organization focused on helping clients achieve their business and technology objectives. They are seeking a cleared ServiceNow ITOM Developer/CMDB Engineer to lead the development and maintenance of ServiceNow ITOM modules while ensuring compliance with federal security standards.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead hands-on development, customization, and maintenance of ServiceNow ITOM modules (Discovery, Event Management, Orchestration, Service Mapping) within a secure federal on-prem/air-gapped environment
Design, build, and enhance Discovery probes and sensors using JavaScript, PowerShell, and Python, including custom probes for segmented or restricted networks
Develop and manage MID Server customizations, secure credential handling, certificate/key rotation, and deployment patterns (bastion/proxy)
Implement Event Management capabilities including event transforms, correlation rules, alert enrichment scripts, and noise-reduction logic
Architect and implement Orchestration workflows and Flow Designer actions for automated remediation, provisioning, and lifecycle tasks
Build and extend Service Mapping patterns and programmatic mapping logic; create verification harnesses for dependency models
Integrate ITOM components with external systems via REST/SOAP, message brokers, syslog, and SFTP using resilient retry and queuing logic
Implement CI identification, reconciliation, and normalization logic to maintain consistent CI identity across federated sources
Develop CMDB ingestion pipelines (scripted imports, transform maps/scripts, scheduled imports, validation routines)
Define CMDB data model extensions (CI classes, attributes, relationships, lifecycle states, ownership models)
Create and enforce reconciliation policies, identification rules, and normalization logic to maintain authoritative data
Build automated CI health scoring, certification workflows, data-quality rules, and remediation playbooks
Integrate CMDB with monitoring, asset management, vulnerability scanning, and change management systems
Optimize ITOM performance, tune discovery schedules, profile probes, and scale MID Server architectures
Apply secure development practices (encryption, credential storage, RBAC, dependency scanning) aligned with federal baselines
Establish automated testing and CI/CD practices for ITOM artifacts consistent with federal change management
Troubleshoot complex discovery, ingestion, orchestration, and CMDB issues using logs, debug probes, and instrumentation
Maintain comprehensive developer documentation including code comments, API specs, scripts, test cases, diagrams, and runbooks
Conduct routine CMDB audits, gap analyses, compliance checks, and implement remediation plans aligned with federal accreditation requirements
Qualification
Required
Active Secret government clearance, or higher
Advanced development experience with ServiceNow ITOM modules (Discovery, Event Management, Orchestration, Service Mapping)
Strong scripting proficiency in JavaScript, PowerShell, and Python
Experience building and customizing MID Servers in secure, segmented, or air‑gapped environments
Hands-on experience implementing CI identification, reconciliation, and normalization logic
Deep understanding of CMDB data models, ingestion pipelines, and data quality governance
Experience with integrating ServiceNow with external systems using REST/SOAP, syslog, message queues, and SFTP
Knowledge of infrastructure components (servers, networks, cloud, databases) relevant to discovery and service mapping
Familiarity with secure development practices, RBAC models, encryption, and federal security compliance requirements
Experience with Agile, automated testing, and CI/CD pipelines for ServiceNow development
Strong troubleshooting skills across ITOM, CMDB, integrations, and orchestration components
Preferred
Top Secret clearance preferred
Benefits
Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
A vision plan
Dental insurance with the base dental plan option paid for by PGTEK
Life Insurance
Short and Long-Term disability
Critical Illness insurance have premiums covered
PGTEK offers a matching 401(k) plan
A discount on pet insurance through ASPCA Pet Insurance
An Employee Assistance Program is available at no cost to all employees
PGTEK offers a generous amount of PTO and Holidays
An Education Assistance Program is available after 12 months of employment
Company
PGTEK
Our firm provides global IT infrastructure professional services to industry-leading OEM, infrastructure software, and significant private and public sector organizations.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Podmilsak
CEO and Owner
Company data provided by crunchbase