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Infosys · 3 days ago

Senior Customer Service Representative

Des Moines, IA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Infosys is a leading provider of Life Insurance and Retirement Services, and they are seeking a detail-oriented Process Specialist to join their operations team. This role is critical in ensuring the accuracy of forms and legal documents, managing workflows, and collaborating with offshore teams to meet service level agreements.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

U.S. Citizen Only

Responsibilities

Review forms and legal documents for completeness and accuracy

Collaborate with offshore teams to ensure timely and accurate processing within SLA guidelines

Manage queues and workflows to optimize operational efficiency

Update and maintain Standard Operating Procedures (SOPs)

Conduct research into problem cases and provide innovative solutions to improve processes

Take ownership of client issues and drive resolution with minimal supervision

Qualification

Customer ServiceAnalytical skillsInsurance knowledgeOrganizational skillsCommunication skillsMultitaskingProblem-solving mindsetFlexibilityAttention to detail