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INTEGRIS Health · 2 days ago

Scheduling Specialist Sr - Central Referral

Oklahoma City, OK

Full-time

Onsite

Mid, Senior Level

4+ years exp

INTEGRIS Health, Oklahoma’s largest not-for-profit health system, has a great opportunity for a Scheduling Specialist Sr in Oklahoma City, OK. In this role, you will be responsible for complex scheduling and patient access activities, ensuring operational efficiency and optimal customer satisfaction.

Health CareHealth DiagnosticsHospitalPersonal Health

H1B Sponsor Likely

Responsibilities

Performs complex scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol

Performs complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol

Demonstrates the ability to multi-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system

Resolves routine patient issues and assists with questions on reimbursement

Participates in team-oriented process improvement initiatives for the department and organization

Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress

Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts

Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers

Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately

Collects patient payments and follows levels of authority to ensure financial clearance

Acts as a liaison to resolve complex patient access and account issues, responds to questions on reimbursement and serves as a resource and systems expert for Scheduling Specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions

Provides guidance, feedback and training to staff on multiple processes, payers and systems, and monitors assignments and assess productivity

Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system

Initiates and coordinates the implementation of team-oriented process improvement initiatives for the department and organization

Initiates and coordinates continuous quality improvement efforts, establishes goals with supervisors, tracks progress, and prepares data for presentation

Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts

Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards

Qualification

Patient Access operationsScheduling experienceInsurance verificationHealthcare CertificationMicrosoft OfficeMedical terminologyCustomer serviceAnalytical thinkingCommunication skills

Required

4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service)

Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physicians office setting

Must be able to communicate effectively with others in English (verbal/written)

Preferred

Bachelors degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA)

Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software

Previous experience with medical terminology, basic ICD 10 and CPT coding healthcare program reimbursement and methodologies

Previous experience in 3+ of the following: scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physicians office setting

Benefits

Front loaded PTO

100% INTEGRIS Health paid short term disability

Increased retirement match

Paid family leave

Company

INTEGRIS Health

Glassdoor3.4

INTEGRIS Health is the state’s largest Oklahoma-owned health system and one of the state’s largest private employers, with hospitals, rehabilitation centers, physician clinics, mental health facilities, fitness centers, independent living centers, home health agencies and urgent cares throughout much of the state.

Founded in 1983

Oklahoma City, Oklahoma, USA

10001+ employees

https://www.integrisok.com

H1B Sponsorship

INTEGRIS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (37)

2024 (17)

2023 (12)

2022 (18)

2021 (15)

2020 (14)