Mass General Brigham · 1 month ago
Digital Change & Release Manager
Somerville, MA
Full-time
Onsite
Senior Level
$92K/yr - $134K/yr
7+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Change and Release Manager will lead the IT Change and Release Management processes, ensuring controlled execution of technology changes and alignment with organizational goals for system reliability and operational excellence.
Health CareHome Health CareMedical
Responsibilities
Own and manage the enterprise-wide IT Change and Release Management processes, ensuring alignment with ITIL best practices
Coordinate and oversee the scheduling, planning, and execution of releases across multiple business units and platforms
Collaborate with business capability release managers to ensure consistency, compliance, and continuous improvement across all release activities
Facilitate Change Advisory Board (CAB) meetings, ensuring proper risk assessment and stakeholder communication
Develop and maintain change and release policies, procedures, and documentation
Monitor and report on change success rates, release performance, and process KPIs
Identify opportunities for automation and process optimization within change and release workflows
Ensure compliance with audit and regulatory requirements related to change and release activities
Qualification
Required
7+ years of hands-on experience in IT Change and Release Management at the enterprise level
Proven track record of successfully managing complex releases and change initiatives across diverse IT environments
Strong understanding of ITIL framework; ITIL certification preferred
Experience working with ServiceNow or similar ITSM platforms
Excellent communication, coordination, and stakeholder management skills
Ability to lead cross-functional teams and influence without direct authority
Strong analytical and problem-solving abilities
Bachelor's Degree Computer Applications required, or bachelor's degree Related Field of Study required
Information Technology Experience 7+ years required
Preferred
Experience supporting IT operations in a healthcare delivery environment, including familiarity with clinical workflows, electronic health records (EHR/EMR), and regulatory compliance (e.g., HIPAA, HITECH)
Understanding of healthcare-specific change control requirements, including coordination with clinical stakeholders and minimizing disruption to patient care
Experience with incident and problem management in healthcare settings, especially where patient safety and care continuity are impacted
Exposure to clinical application lifecycle management, including testing, validation, and go-live support in hospital or ambulatory settings
Experience with risk identification and mitigation strategies such and other aspects of being a High Reliability Organization (HRO)
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
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