Factor_ · 1 week ago
Associate Director, Operations
Factor_, a brand of HelloFresh, is seeking an Associate Director, Operations to lead the site strategy for a high-volume food manufacturing and fulfillment center. The role involves managing daily operational logistics, mentoring a leadership team, and driving continuous improvement to ensure optimal customer satisfaction and operational efficiency.
Food and BeverageFood DeliveryFood ProcessingNutritionPersonal HealthRestaurantsWellness
Responsibilities
Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality and Fulfillment)
Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports
Provide direction and leadership for day to day operational challenges
Develop trust, credibility, effective and collaborative relationships with supply chain peers and direct reports
Balance quality, productivity, cost, safety and morale to achieve positive results in all areas
Be the liaison between the site operations and other functions within the corporate leadership teams, helping your team to identify the key priorities for the site
Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
Ensure adequate communication of company goals and priorities to full Production team, including leading monthly meetings to engage and inspire a diverse, growing workforce
Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery
Demonstrate capability to create new processes that ensure consistency, premium taste, and appearance of every meal leaving our high-volume kitchen
Promote food safety, quality, and a safety-first culture
Create a positive team dynamic that encourages all employees in the production and fulfillment center to:
Provide timely feedback to direct/indirect reports
Drive positive change within the facility
Adapt to the ever-changing business needs and ensure that the team does the same
Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor/HF brand, KPI’s, and culture
Qualification
Required
8+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
Bachelor's Degree required
Familiarity with FSMA, HACCP, SQF
Deep knowledge of Lean and Agile Production
Comprehensive background in Manufacturing, Fulfillment, Shipping, Receiving, and Warehousing
Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
Willing to work weekends and/or night shifts when needed
Preferred
APICS CPIM or CSCP certification
Master's Degree
Benefits
401k with company match that vests immediately upon participation
Company equity plan based on role
Generous PTO, including sabbatical, and parental leave of up to 16 weeks
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Tuition reimbursement for continuing education (upon 2 years of service)
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
Company
Factor_
Factor_ is a subscription-based prepared meal delivery service that delivers dietitian-designed, chef-crafted meals.
H1B Sponsorship
Factor_ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$2.95MKey Investors
Marcy Venture PartnersBridge BankListen
2020-11-23Acquired
2020-07-01Series B
2019-12-05Debt Financing
Company data provided by crunchbase