Esri · 2 days ago
Sr. UX Researcher - ArcGIS Apps
Redlands, CA
Full-time
Hybrid
Mid, Senior Level
$97K/yr - $167K/yr
5+ years expEsri is seeking a Senior UX Researcher for their ArcGIS Apps, focusing on enhancing user experiences across various applications. This role involves conducting research to inform product decisions, collaborating with cross-functional teams, and ensuring user insights are integrated into the development process.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
No H1B
Responsibilities
Lead exploratory and evaluative research across the development lifecycle to guide product direction and decision-making on ArcGIS Apps, including identifying user problems & research opportunities to exploring new audiences & testing product iterations
Align research with agile development processes, ensuring user insights are proactively represented in standups, sprint planning, retrospectives, GitHub issues, and release cycles
Build strong relationships and manage research projects across multiple product teams, acting as a trusted partner and embedding deeply in cross-functional workflows
Partner with product and design leadership to prioritize research needs, develop plans, and deliver actionable insights tailored to designers, engineers, and product managers
Synthesize findings from multiple data sources into clear problem statements, actionable recommendations, and proposed next steps that reflect product priorities
Champion inclusive research practices, ensuring participants, data, and recommendations reflect the diversity of our users, their environments, and use cases
Contribute to research operations that improve rigor, efficiency, and scalability including mentoring team members & helping maintain a diverse participant pool
Serve as a trusted subject matter expert for designers and cross-functional partners working across the ArcGIS suite
Qualification
Required
5+ years of experience leading user experience research on complex enterprise software
Expertise in qualitative, quantitative, and mixed-method research methodologies (including usability testing) across remote and in-person formats
Expert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applications
Demonstrated experience conducting agile UX research and collaborating closely with cross-functional product teams
Ability to adapt research methodologies to the needs, opportunities, and constraints of each project and deliver insights and recommendations on time
Ability to deeply understand ArcGIS software and the field of GIS, including proactively learning product workflows and engaging with internal subject matter experts
Proven ability to plan, organize, and manage time effectively, with a strong focus on scoping and managing collaborative research projects
Experience recruiting participants from specialized technical and B2B audiences, including international users
Excellent written and verbal communication skills, with the ability to make complex ideas actionable and easy to understand
Bachelor's degree in human-computer interaction, information science, anthropology, psychology, sociology, or a related field
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S
Preferred
Knowledge of GIS technologies, data visualization tools, and analytical workflows
Familiarity with accessibility standards and software localization practices
Experience applying quantitative methods to software telemetry data
Familiarity with development and product management tools such as GitHub, Confluence, and Productboard
Master's degree in human-computer interaction, information science, anthropology, psychology, sociology, or a related field
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k) and profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
CTO
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
Business Wire
2025-12-16
2025-11-28
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