Rittal LLC · 22 hours ago
Quality Engineer - NPI & Customer Quality
Urbana, OH
Full-time
Onsite
Mid, Senior Level
2+ years expRittal North America is known for its innovative engineering and manufacturing of industrial and IT enclosures. The Customer Quality Engineer will serve as the primary liaison for product quality matters, focusing on New Product Introduction and ensuring customer requirements are met in the design and manufacturing processes.
Consumer ElectronicsConsumer GoodsIndustrialManufacturingRetail
Responsibilities
Serve as the main point of contact for global customer quality concerns, complaints, and audits
Lead root cause analysis and corrective/preventive action processes for customer-reported issues using tools such as 8D, Fishbone, DMAIC
Communicate resolution plans and updates to customers professionally and promptly
Monitor and report customer quality metrics (defect rates, warranty claims, satisfaction scores) and drive improvement initiatives
Lead quality planning activities for new product launches in alignment with APQP requirements
Participate in NPI activities to integrate customer requirements into design and manufacturing
Collaborate with cross-functional teams (Engineering, Production, Supply Chain) to ensure robust quality standards during product development
Validate manufacturing processes through capability studies and PPAP submissions
Ensure compliance with ISO 9001:2015 and customer-specific quality requirements
Support internal and external audits, including customer and regulatory audits
Maintain accurate documentation (control plans, FMEAs, inspection criteria) and records for quality activities
Identify opportunities for process improvement and cost reduction without compromising quality
Drive quality improvement initiatives using Lean, Six Sigma, and other problem-solving methodologies
Qualification
Required
Bachelor's degree in Engineering, Quality, or related field
OR Associate degree and 2–4 years related experience
OR 5–8 years related experience in manufacturing quality role
Strong knowledge of ISO 9001:2015 and quality tools (FMEA, 8D, SPC, PPAP, APQP)
Experience working with global customers and managing cross-functional teams
Familiarity with industry standards (ISO 9001/AS9100)
Ability to lead and influence cross-functional teams
Strong analytical and problem-solving skills
Excellent communication and collaboration skills across all organizational levels
Detail-oriented, organized, and adaptable to fast-paced environments
Capable of multitasking and managing competing priorities
Preferred
Background in R&D, Product Development, or developing manufacturing platforms
Certifications such as CQE, Six Sigma Green/Black Belt, or Lead Auditor
Benefits
Above-average benefits available on the 1st of the month after you start
401K Match
Opportunities for professional development and certifications
Collaborative, innovative work environment
Company
Rittal LLC
Rittal LLC is the U.S. subsidiary of Rittal GmbH & Co. KG in Germany and was founded in Springfield, Ohio in 1982.
501-1000 employees
H1B Sponsorship
Rittal LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase