Client Service Representative - Outbound jobs in United States
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NVA General Practice · 3 days ago

Client Service Representative - Outbound

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16/hr - $19/hr
date1+ years exp

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals across North America. They are seeking a Client Service Representative to make outbound calls, provide friendly service, educate clients on animal wellness, and schedule veterinary appointments.

HospitalMedicalPetVeterinary
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H1B Sponsor Likelynote

Responsibilities

Provide concise, friendly service for multiple veterinary hospitals
Effective communication (written and verbal) with strong closing skills
Communicate with clients in regard to difficult scenarios
Educate clients on animal wellness
Consistently schedule veterinary appointments using AVImark®
Review and update client and patient data, accounting
Accurately complete documents each shift
Work independently in a friendly and supportive environment
Provide excellent client service and telephone etiquette
Achieve performance goals
Other duties as assigned

Qualification

Client service experienceMicrosoft Office proficiencyBasic math skillsTime managementProfessional work ethicHandle multiple phone linesProblem-solving skillsEffective communicationAdaptability

Required

High school diploma
Basic math skills
Proficient with Microsoft Office, Excel, and Word
1 year of client service experience
Ability to handle multiple phone lines
Professional work ethic
Time management and problem-solving skills
Ability to overcome objections
Adapt to changing environment
Must be able to work at a computer for long periods of time, including keyboard and mouse use

Benefits

Paid training
Monthly performance incentives

Company

NVA General Practice

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At NVA General Practice, we’re on a mission to give every pet their best life.
dateFounded in 1996
location
Agoura Hills, California, USA
people-size10001+ employees
web-link
https://www.nva.com/

H1B Sponsorship

NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$128M
Key Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M

Leadership Team

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John Bruno
Chief Executive Officer
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Recent News

Pet Age
National Veterinary Associates Appoints Leslie Storms as President, Ethos Veterinary Health
2025-12-01
Morningstar.com
FCPT Announces Acquisition of a Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
MarketScreener
Four Corners Property Trust Announces Acquisition of A Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
Company data provided by crunchbase