BDO USA · 4 hours ago
NOC Manager
Oak Brook, IL
Full-time
Onsite
Mid, Senior Level
$90K/yr - $135K/yr
5+ years expBDO USA is a leading firm providing assurance, tax, and advisory services. The Network Operations (NOC) Manager will lead the NOC Team within the Managed Services practice, ensuring exceptional client service and effective management of team operations and project resources.
AccountingConsultingFinancial Services
Responsibilities
Acts as contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC
Provides exceptional client service and develops deliverables and/or solutions to issues
Identifies, grows, and maintains relationships with client personnel, including members of client management
Prepares formal and informal presentations for various internal meetings
Reviews and participates in project plans for the improvement of service delivery
Facilitates the project plan making updates as directed by the management team
Manages tasks closely to make sure they are being completed and in a timely manner
Documents information from internal project meetings
Escalates any issues to senior management, as needed
Provides regular status updates on the implementation
Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors
Other duties as required
Supervises the day-to-day workload of team members within the NOC
Ensures teams are trained on all relevant software
Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development
Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance
Acts as mentor to team members, as appropriate
Qualification
Required
High School Diploma or GED
Five (5) or more years of professional experience in Service Delivery, IT or Professional IT Solution Services
Five (5) or more years of experience within the Microsoft operating system environment and suite of products, and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.)
Three (3) or more years of experience leading small teams within the network operations center, service desk or help desk environment
Experience troubleshooting issues, identifying solutions, and appropriately escalating
Experience with project planning, scoping and management skills
Business process analysis & design experience
One of the following: Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server; Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow; FortiOS or other Firewall Software Experience
Strong verbal and written communication skills
Ability to troubleshoot issues, identify solutions, and appropriately escalate issues
Strong analytical, facilitation, documentation, and communication skills
Strong project planning, scoping and management skills
Strong business process analysis & design and process flow skills
Excellent interpersonal and customer relationship skills
Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
Capable of successfully multi-tasking while working independently or within a group environment
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Must have excellent organizational and multi-tasking skills
Preferred
Bachelor's degree, with a focus in Information Technology or Computer Science
Client facing consulting experience
Project Management Professional, (PMP)
ITIL V3/V4
Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc)
Ability to work well in a cross-functional team environment
Benefits
Employee Stock Ownership Plan (ESOP)
Flexibility and opportunities for advancement
Company
BDO USA
BDO USA renders taxation, audit, assurance, advisory, and business outsourcing services to companies across all sectors of the economy.
10001+ employees
H1B Sponsorship
BDO USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (101)
2023 (119)
2022 (151)
2021 (105)
2020 (199)
Funding
Current Stage
Late StageTotal Funding
$1.3BKey Investors
Apollo
2023-08-15Debt Financing· $1.3B
Leadership Team
Catherine Moy
Chief People Officer
Cristin Boynton
Principal, Tax Automation & Innovation
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