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HIAS Europe · 1 month ago

Associate Director, US and HQ People Operations

Silver Spring, MD

Full-time

Onsite

Lead/Staff, Director/Executive

$88K/yr - $105K/yr

5+ years exp

HIAS Europe is a nonprofit organization focused on supporting refugees and displaced persons. The Associate Director of People Operations will lead HR services for U.S. and international HQ staff, ensuring compliance with employment laws and fostering a positive workplace culture. This role involves overseeing talent acquisition, employee relations, and performance management, while partnering with leadership to align HR strategies with organizational goals.

Non-profit Organization Management

Responsibilities

Supports the development and execution of domestic people operations to further organizational goals

Serve as an advisor to domestic managers on HR matters, including workforce planning and organizational development

Develop and mentor U.S. managers

Stay abreast of programmatic and other organizational priorities to better partner with employees and managers

Maintain close coordination with People Operations Leadership and other members of the People and Culture team

Oversee the full-cycle recruitment, ensuring equitable hiring practices for US/HQ employees

Collaborate with hiring managers and People Operations colleagues to define job requirements and assess appropriate job levels and salary ranges

Maintain HQ/US job grade structure and salary scale integrity

Monitor recruitment metrics and recommend improvements to attract and retain top talent

Train and mentor HQ/US employees and managers on HIAS recruitment policies and procedures

Partner with People and Culture to develop and deliver learning initiatives that empower managers to apply coaching techniques, drive continuous development, and build high-performing teams

Partner with People and Culture to design, implement, and continuously improve performance management frameworks and processes that align individual goals with organizational objectives, drive accountability, and support employee growth

Ensure all recruitment practices comply with donor requirements and labor laws, and that job descriptions align with HIAS grade and salary scale structure

Ensure that all onboarding processes stay up to date collaborating with People and Culture and other department colleagues as needed

Serve as primary point as assigned for employee relations issues, guiding conflict resolution, disciplinary actions, and grievance procedures

Ensure compliance with federal, state, and local employment laws and HIAS policies and procedures

Identify gaps and maintain standard operating procedures, policies, procedures, and the employee handbook

Support the Vice President, People Operations, in Corporate Insurance renewals on an annual basis and relevant HR claims processes

In coordination with the People and Culture team, lead the implementation performance review process for US and international HQ employees and support managers and employees in goal setting and feedback delivery

Identify training needs and maintain close coordination with the Director, Learning and Development to address learning and development needs

Promote a culture of continuous learning and employee engagement

Coordinate with the People and Culture team to implement staff wellbeing initiatives

Ensure continuous feedback and information flow to leadership and colleagues to facilitate the flow of information to encourage direct communication so leaders can address areas of concern and contribute to the improvement of workplace culture and employee wellbeing

Provide accurate and timely data for reporting purposes

Other duties as assigned by the supervisor

Qualification

Human Resources ManagementBenefits AdministrationHRIS SystemsMicrosoft ExcelProject ManagementCommunication SkillsCustomer Service SkillsAnalytical SkillsMultitaskingInterpersonal SkillsOrganizational SkillsActive Listening

Required

Undergraduate degree in Human Resources, Business or a related field. Experience in lieu of degree acceptable

Must have at least 5-7 years of experience working in Human Resources

Advanced skills in Microsoft Word, Excel and PowerPoint

Demonstrated project management skills; excellent attention to detail, interpersonal and organizational skills

Must possess excellent communication (written and oral) and active listening skills

Strong customer-service skills; excellent analytical and problem-solving abilities

Must be able to work independently and as a team player

Ability to multitask and handle multiple ongoing responsibilities and/or projects is required; ability to work in a fast-paced environment

Preferred

Minimum of two years of benefits administration experience with 401k plans and open enrollment analysis, compliance and vendor management, strongly preferred

Experience working in nonprofit, humanitarian organization preferred

PHR, SPHR, SHRM-CP or SHRM-SCP preferred

Experience with HRIS systems such as Paylocity and or/ADP, Employee Navigator and other performance management systems

Some knowledge of Judaism and/ or the Jewish community, culture and issues is a plus