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Sonova Group · 2 days ago

Regional Manager Hearing Care - Florida

Florida, United States

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $80K/yr

2+ years exp

Sonova Group is a leading company in the hearing care industry, seeking a Regional Manager for Hearing Care in Florida. The role involves overseeing a team of Hearing Care Coordinators, ensuring exceptional patient care, providing training and mentoring, and driving process improvements.

Medical Device

H1B Sponsor Likely

Responsibilities

Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management

Up to 60% Travel in Fort Lauderdale/Orlando/Jacksonville, FL

Observe, explain, and coach on scheduled evaluations and capacity and demand

Address performance issues proactively, providing coaching and conducting annual performance appraisals

Review and ensure accuracy in regional collections and transaction

Supervise clinic inventory control processed

Oversee the process for the insurance process and proper completion of patient Benefit Checks

Monitor and evaluate transactional compliance duplication

Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development

Approve employee PTO and manage timecards in the ADP system

Facilitate smooth onboarding and provide ongoing training and support of new HCCs

Subject matter expert on company systems, processes and policies & procedures

Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems)

Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs

Provide team support team by coordinating, coaching and mentoring at community events

Champion the company vision, mission and values, promoting team morale around these initiatives

Operates in compliance with all local, state and Federal laws as well as

Assess the potential ROI of local events considering demographics, engagement and attendance

Drive performance success by achieving KPIs related to demand for HCC accountable activities

Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets

Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events)

Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities

Train HCCs on centrally driven marketing campaigns and how to handle response and patients

Conduct regular marketing training for HCCs

Ensure marketing materials and practices in centers are current and on brand

Report to marketing on a monthly basis on region as well as KPIs

Drive sustainable engagement by leading the regions yearly Engagement Survey( HearMe) and implement strategies for improvement

Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards

Other duties and responsibilities as assigned

Qualification

Hearing aids knowledgeManagement experienceTraining experienceEMR systems experienceMicrosoft Office proficiencyHIPAA knowledgeEmpathyCustomer service experienceVerbal communicationWritten communicationRelationship building

Required

Professional verbal and written communication

Strong relationship building skills with customers, physicians, clinical staff

Experience with Microsoft Office and Outlook

Knowledge of HIPAA regulations

Ability to exhibit empathy

Previous customer service experience is required

Preferred

Bachelor's Degree preferred

Prior experience/knowledge with hearing aids is a plus

2+ Years in a health care environment is preferred

Previous management experience preferred

Previous training experience is preferred

Experience with multiple EMR system is a plus (RBS)

Company

Sonova Group

Glassdoor3.7

Around 25% of the world’s population is living with hearing loss.

Founded in 1947

Stäfa, CH

10001+ employees

http://www.sonova.com

H1B Sponsorship

Sonova Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (3)

2023 (1)

2022 (3)

2020 (1)