Foxx Development Inc. · 3 weeks ago
Vice President of Quality
United States
Full-time
Remote
Director/Executive
10+ years expFoxx Development Inc. is a rapidly expanding global technology company focused on consumer electronics and AIoT innovation. The Vice President of Quality will play a foundational role in strengthening Foxx’s quality leadership, ensuring that products meet the highest standards of performance, reliability, and customer satisfaction while managing customer quality matters with U.S. carriers and driving cross-functional execution.
Communications InfrastructureData ManagementDatabaseInternet of ThingsMobileWireless
Hiring Manager
Loretta Brown
Responsibilities
Serve as the primary executive interface for customer quality matters with U.S. carriers, operators, and distribution customers
Lead regular quality reviews, executive updates, and escalation management
Ensure customer expectations are clearly translated into internal requirements and actions
Guide the full lifecycle of quality issues—from first field signal to RMA analysis, corrective actions, and final verification
Oversee structured RCA processes (8D, FMEA, 5 Whys, etc.) and ensure root causes are verified with data-driven evidence
Ensure timely and complete closure of all customer-facing and internal quality tasks
Establish and refine quality processes across R&D, validation, supplier quality, manufacturing quality, and field performance
Build dashboards, KPIs, reporting standards, and quality operating mechanisms covering the entire product lifecycle
Ensure consistency and compliance across global teams and suppliers
Evaluate and manage supplier quality performance, including audits, monitoring, and corrective action systems
Strengthen the supplier quality management system and drive continuous improvement
Ensure factory quality, NPI validation, and mass production controls meet Foxx and customer standards
Expert level knowledge on consumer electronics quality industry standard and US operators’ quality compliance requirements
Hands-on skills to break down the RMA units, perform functional testing and failure analysis of returned units
Work with internal and external cross-functional teams (QA, R&D, Manufacturing) to implement corrective and preventive actions
Provide feedback on product design and production issues uncovered during RMA analysis
Manage the after sales support for Foxx all sales channels, refurbishment work for RMA units for resales into the market
Communicate repair/replacement timelines and resolutions to customers in a professional manner
Collaborate with customer service, logistics, and repair centers to ensure smooth case handling
Track and report after-sales service KPIs (turnaround time, failure rate, customer satisfaction)
Support after-sales quality for U.S. operator customers, ensuring timely closure of quality cases
Build and develop global quality teams across regions
Promote a culture of ownership, transparency, accountability, and urgency
Influence and align cross-functional teams even without direct reporting authority
Qualification
Required
Minimum 10 years of hands-on quality experience with U.S. carriers or large U.S. wireless customers, including direct communication, RCA reporting, and corrective action leadership
Strong experience managing escalations and customer expectations under pressure
Proven ability to independently drive cross-team execution and issue closure
Solid expertise in field quality, validation, manufacturing quality, and continuous improvement methodologies (8D, FMEA, 5 Whys, CP/CPK, etc.)
Ability to interpret customer requirements and convert them into actionable engineering, validation, and supplier tasks
Strategic thinking combined with strong execution discipline
Professional, calm, and clear communication style, especially in escalation situations
High ownership, urgency, and results-driven mindset
Ability to influence without authority and lead global cross-functional alignment
Strong business acumen and customer awareness
Preferred
Experience working with Android OS, mobile devices, consumer electronics, IoT hardware and AI devices
Prior leadership roles in a global quality organization
Experience with carrier certification processes, field returns (RMA), or reliability engineering
Benefits
Medical, dental, and vision insurance.
401(K) plans
Paid time off and paid holidays.
Paid Sick leave.
Employee discount on Foxx products.
Remote / Hybrid work flexibility
Professional development and training opportunities.
Strong career growth potential within a rapidly expanding global organization
Company
Foxx Development Inc.
Founded in 2017 as a Texas-incorporated entity, Foxx is a US brand and stands as a distinguished player in the realm of consumer electronics and integrated Internet-of-Things (IoT) solutions, catering to both retail and institutional clients.
11-50 employees
H1B Sponsorship
Foxx Development Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-09-26IPO
Recent News
Foxx Development Holdings Inc.
2025-08-04
2025-08-04
Foxx Development Holdings Inc.
2025-06-06
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