Kyndryl · 1 day ago
Director, Customer Partner - Large Retailer (NY)
New York, NY
Full-time
Hybrid
Director/Executive
10+ years expKyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are seeking a Customer Partner to create and maintain deep customer relationships, drive account growth, and boost profitability while ensuring customer satisfaction and compliance.
Information Technology & Services
Responsibilities
Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
Deliver on budget, owning revenue, profit/loss, and growth objectives
Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.Increase utilization and billability of resources assigned to their account
Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
Act as a steward of the Kyndryl culture
Qualification
Required
10+ years of experience managing sales process end-to-end
5+ years of experience running account P&L $10M+
Must have significant expertise in the Retail/Consumer industry
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers
May be required to travel up to 50%
New York Metro area
Preferred
Bachelor's degree or master's degree
Sales experience in technical solutions
Benefits
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
Company
Kyndryl
Kyndryl is an information technology and services company.
10001+ employees
H1B Sponsorship
Kyndryl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (35)
2023 (20)
2022 (39)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-20Post Ipo Debt· $500M
2021-11-04IPO
Leadership Team
Antoine Shagoury
Global Chief Technology Officer
David B. Wyshner
Chief Financial Officer
Recent News
2025-12-22
Mobile World Live
2025-12-16
Fierce Network
2025-12-16
Company data provided by crunchbase