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Supio · 4 days ago

Manager, Customer Success

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$160K/yr - $175K/yr

5+ years exp

Supio is a fast-growing company on a mission to transform how customers work using AI. They are seeking an experienced Manager of Customer Success to lead a team of CSMs, drive customer adoption and retention, and ensure a seamless customer experience.

Artificial Intelligence (AI)MarketingSoftware Engineering

Responsibilities

Lead & Develop a Team: Coach, mentor, and grow a talented group of CSMs. You’ll invest in their professional development and foster a culture of continuous learning and achievement

Drive Customer Value: Understand what matters most to our customers and ensure Supio delivers measurable impact

Own Renewals & Retention: Hit renewal targets, reduce churn, and identify expansion opportunities across your customer base

Build Relationships: Partner with key accounts to align Supio’s solutions with their business goals

Optimize Processes: Refine success playbooks for onboarding, QBRs, risk management, and upsell motions

Collaborate Cross-Functionally: Work closely with Sales, Product, and Support to deliver a seamless customer experience

Leverage Data: Use KPIs to guide your team’s performance and improve customer outcomes

Handle Escalations: Lead customer issue resolution with urgency and empathy

Qualification

Customer Success ManagementData-Driven Decision MakingTeam ManagementSaaS ExperienceCS Tools FamiliarityCoaching SkillsLegal Tech ExperienceCollaboration SkillsCommunication Skills