Apply on Employer Site

Fusion Connect · 12 hours ago

Customer Solutions Specialist

Kansas, United States

Full-time

Hybrid

Mid Level

4+ years exp

Fusion Connect is a company focused on building careers that empower and inspire individuals. They are seeking a dedicated Customer Solutions Specialist who will provide exceptional customer experiences while resolving complex billing issues and disputes in a timely manner.

Communications InfrastructureInformation TechnologyIT InfrastructureTelecommunicationsUnified Communications

Responsibilities

Handle inquiries concerning billing issues and questions providing prompt and knowledgeable responses

Maintain ownership through completion of all customer requests

Provide prompt, courteous, and professional support via phone, email, chat, and other channels

Accurately assess customer needs, resolve billing or account inquiries, and provide proactive solutions

Maintain up-to-date knowledge of company products, services, and policies

Document all interactions and outcomes in CRM systems with precision and clarity

Collaborate with internal departments (e.g., operations, finance, service delivery) to gather facts and reach fair resolutions

Identify patterns in disputes and recommend process improvements to reduce recurrence

Qualification

Customer service skillsAnalytical skillsTelecommunications knowledgeCRM systems proficiencyCommunication skillsMulti-tasking abilityAttention to detailProblem-solving skills