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Rudin · 1 month ago

Resident Manager

New York, NY, USA

Full-time

Onsite

Mid, Senior Level

$95K/yr - $115K/yr

5+ years exp

Rudin is a long-standing real estate company committed to building and enriching communities in New York City. They are seeking a Resident Manager to oversee facilities operations and personnel management for multiple residential assets, ensuring high levels of customer service and effective maintenance operations.

Building MaterialReal Estate

Responsibilities

Manages a team of 32BJ staff, new hires; trains and develops other team members

Partners with the General Manager or Senior Community Manager to deliver a high level of customer service

Oversees preventative maintenance; building system reviews; work orders and logs; seasonal maintenance, including snow removal; unit turnovers; and improvements across residential units and some commercial spaces

Closely manages maintenance budget and financial controls. Manages timely invoicing from vendors. Works closely with AP and accounting to facilitate a smooth payment process

Adheres to all regulatory requirements and conducts monthly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures

Ensures safety standards, safe work practices, and emergency responses are maintained; is responsible for the safety of residents and resident spaces

Builds and maintains harmonious resident relations through delivering excellent, consistent service and timely repairs while up adhering to all Fair Housing practices

Maintains tools, equipment, and workspaces to ensure they are in proper working order

Communicates and reports to Head of Facilities any matters regarding liability and risk management issues at the property as well as any suggestions to improve or enhance quality of life issues for our residents

Oversees apartment turnover scheduling for move-ins, move-outs, and transfers

Accurately manages vacant turn dates using Yardi software

Manages Move in-Move out process as per policy. Completing all necessary steps including timely inspections and notification

Maintains the utmost confidentiality of all resident, client, and staff information

Maintains and monitors a written property maintenance and preventive maintenance program and oversees the implementation of same maintenance projects and staff

Periodically inspects vacated apartments and common areas with front of house for purposes of quality control

Partners with Operations team on safety and training initiatives

Is available to respond to escalated maintenance emergencies at any time needed

May be required to live onsite

Qualification

Apartment maintenance leadershipNYC building codes knowledgeBuilding operations knowledgeYardi software experienceBudget management experienceSupervisory skillsMicrosoft Office proficiencyMicrosoft Teams navigationZoom navigationCommunication skillsProblem-solving skillsOrganizational skillsTime-management skillsAttention to detail

Required

5+ years of experience in an apartment maintenance leadership role managing union employees

High school diploma; Bachelor's degree preferred

Knowledge of NYC building codes, regulations, and violations

Working knowledge of building operations (steam boilers, electrical, elevator, scopes of work for repairs, etc.)

Strong communication, interpersonal, and problem-solving skills

Strong organizational, time-management, and supervisory skills with attention to detail

Ability to manage multiple projects, exercise independent judgment and work independently

Proficient in Microsoft Word, Excel and Outlook, and experience with Yardi software

Ability to navigate both Microsoft Teams and Zoom apps

Budget experience, i.e. PO's, GL codes, variance explanations

Preferred

Bachelor's degree

Company

Rudin

Founded in 1925 by Samuel Rudin with an unwavering commitment to building New York City, Rudin is more than a real estate company — it’s a cornerstone of the city’s ever-evolving landscape.

Founded in 1925

New York, New York, USA

201-500 employees