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Mast Trucking, Inc. · 1 month ago

People Support Specialist - Recruiting & Experience Coordinator

Massillon, Ohio, United States

Full-time

Onsite

New Grad, Entry Level

$17/hr - $23/hr

Mast Trucking, Inc. is seeking a People Support Specialist focused on supporting recruitment and training programs while enhancing internal communication and employee engagement. The role involves managing candidate interactions, maintaining training documentation, and coordinating employee events to foster a positive workplace culture.

LogisticsTransportation

Responsibilities

Manage candidate communication through phone calls, texts, and emails from initial contact to interview day, ensuring a positive candidate experience

Work toward weekly and monthly targets for interview show-up rates and conversions to hires

Maintain accurate records of candidate interactions, scheduled interviews, show-up rates, and outcomes, ensuring transparency and measurable results

Organize, create, and maintain employee files and training documents, ensuring all materials are up-to-date and accessible

Prepare training binders, onboarding materials, and other resources for employees and trainees

Verify timecards, process payroll support, and manage schedules as needed

Assist with emails, data entry, file organization, ordering training materials and supplies, and coordinating with the training manager on administrative tasks

Coordinate and execute company events, employee well-being initiatives, and activities that promote a positive and engaging workplace culture

Support internal communication by keeping employees informed and engaged with updates, newsletters, and employee support initiatives that align with company goals and values

Maintain organized employee records, support employee processes and ensure that resources are readily available to support the team’s day-to-day needs

Consistently meet or exceed weekly targets for candidate interview attendance and conversions, contributing directly to the success of the training program and reducing workload for recruiters

Actively contribute to a supportive and responsive environment for all Mast employees, engaging in any tasks or initiatives needed to foster a positive experience and strong morale

Serve as a reliable extension of the team by effectively handling administrative, recruiting, and communication tasks, directly increasing the bandwidth for Codi, Layne, recruiters, and other team members

Ensure that all administrative, recruiting, and HR support tasks are completed accurately and on time, directly enhancing the efficiency of the training program and contributing to seamless operations across departments

Qualification

Recruitment SupportData TrackingCommunication SkillsTech-SavvyAttention to DetailOrganizational SkillsMultitaskingProactive ImprovementProblem-SolvingPositive AttitudeDependable Work Ethic

Required

Strong communication skills — able to communicate with candidates, employees, and managers clearly, professionally, and confidently

Results-driven and competitive — motivated by goals, weekly targets, and improving conversion and show-up numbers

High attention to detail — accuracy in data, documents, and processes is critical and directly impacts decisions across recruiting and training

Organized and reliable — manages multiple tasks, follows systems, and stays ahead of deadlines without constant reminders

Able to learn systems quickly — comfortable picking up tools like PowerPro, Recruitee, Google Sheets, and other internal software

Thrives in structured, process-driven work — enjoys keeping things running smoothly through clean files, consistent workflows, and well-organized materials

Good judgment and problem-solving — notices when something doesn't look right, asks questions, and follows up until the loop is closed

Tech-comfortable — confident with email, spreadsheets, data entry, excel formulas, and navigating multiple systems throughout the day

Ability to multitask in a fast-moving environment — recruiting and training shift constantly, and this role supports both

Positive attitude and willingness to jump in wherever needed — events, communication projects, admin tasks, training support, or anything that helps the team

Proactive approach to improvement — high performers look for ways to streamline workflows, improve the experience for candidates and employees, and ask for additional responsibilities as they master the role

Dependable work ethic — shows up consistently, follows through, and completes tasks on time