CreditAssociates · 1 month ago
Debt Resolution Advisor
Plano, Texas
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
1+ years expCreditAssociates is an industry leading financial services company seeking self-driven individuals for the role of Debt Resolution Advisor. This position is crucial for managing client relationships, ensuring satisfaction, and helping clients achieve a debt-free life through effective communication and support.
AdviceDebt CollectionsFinancial Services
Responsibilities
Ensure client satisfaction while providing a world-class customer experience
Communicate clearly and confidently with clients regarding financial, debt and credit-related questions
Resolve client concerns by providing details about their program, answering their questions, and providing personal solutions with first call resolution in mind
Meet call flow requirements, productivity metrics, KPI goals, and schedule adherence
Maintain client information utilizing business software systems, training, and tools
Support and communicate with team members professionally and respectfully
Provide information, support, and counseling to clients in an upbeat professional manner
Motivate and retain clients to graduate from our program to achieve their goal of becoming debt free
Cultivate and maintain client relationships to deescalate tension and emotion
Contribute to building a positive team culture
Qualification
Required
Must be comfortable and very skilled with problem solving and emotional resolution
Experience in a fast-paced sales or customer service environment
Proficiency with Microsoft Office Suite and basic computer operations skills required
High school diploma or equivalent education required
Preferred
1+ year of call center experience helpful, not required
Bilingual (English/Spanish) a plus and receives additional compensation
Financial services related experience a plus, not required
Experience using Salesforce and Vonage preferred
Bachelor's degree a plus
Benefits
Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
Generous 401k plan with aggressive company match
Company
CreditAssociates
At CreditAssociates® we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve helped thousands of clients get out of debt for less than what they owe, in little as 12-36 months.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase