Family Health Centers of San Diego · 5 hours ago
Patient Service Representative
San Diego, CA
Full-time
Onsite
Entry Level
$23/hr - $27.49/hr
1+ years expFamily Health Centers of San Diego (FHCSD) is dedicated to providing exceptional health care to underserved communities. The Patient Service Representative will be the first point of contact for patients, responsible for managing the check-in and check-out process, scheduling appointments, and ensuring accurate patient information is recorded.
Health CareHealth DiagnosticsMedical
Responsibilities
Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately
Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance
Follow policies and procedures in collecting and handling cash
Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner
Confirm, request, and process referrals and authorizations for specialty services
Contact patients to schedule appointments and make reminder/recall notifications
Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns
Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner
Performs other duties as assigned
Qualification
Required
High School diploma or GED equivalent
Preferred
Medical Assistant Certification, CNA certification, or Medical Terminology course
1-year experience in community healthcare
Bilingual English/Spanish
Benefits
Competitive Salary with Excellent Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs
Company
Family Health Centers of San Diego
Family Health Centers of San Diego is a center that provides medical and healthcare services in multiple areas.
1001-5000 employees
H1B Sponsorship
Family Health Centers of San Diego has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Das Vakamudi, PMP, SCPM
Chief Technology Officer
Laura Alvarado
Parent Partner-Program Support Partner
Recent News
2025-11-14
Company data provided by crunchbase