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Applied Innovation · 1 month ago

IT Deployment Manager - Southfield MI

Southfield, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Applied Innovation is a family-owned business that has been providing office technology solutions for 38 years. The IT Deployment Manager will lead the Professional Services Deployment Team, overseeing the planning and execution of hardware and technology projects while ensuring strong client relationships and project delivery standards.

ConsultingHardwareInformation TechnologyInfrastructureSecurity

Culture & Values

H1B Sponsor Likely

Responsibilities

Lead and manage the Deployment Team in planning, execution, and delivery of all deployment projects

Supervise, coach, and develop the Professional Services Engineers

Create and maintain project plans in ConnectWise, customizing templates as needed

Manage all aspects of project delivery, scope, timeline, budget, and quality, to ensure successful outcomes

Maintain regular client communication throughout project life cycles, ensuring satisfaction and alignment

Collaborate with internal teams including vCIOs, Sales, Service, PMO, and Administration for smooth rollouts and integrations

Develop, document, and refine Standard Operating Procedures (SOPs) to improve consistency and reduce project cycle time

Track and report project status, issues, and metrics to management

Serve as the operational lead for new product or service deployments, addressing installation, service integration, and performance considerations

Identify opportunities for process improvements and scalability within the team and overall deployment operations

Support pre-sales meetings as needed, assisting with technical input and delivery expectations

Develop support materials such as SOPs, technical bulletins, and knowledge base content

Qualification

IT project coordinationIT service managementDeployment managementConnectWiseIT hardware deploymentBasic networkingMicrosoft EnvironmentsLeadership skillsCommunication skillsOrganizational abilityCustomer-focusedProblem-solving

Required

Minimum three (3) years of experience in IT project coordination, IT service management, deployment management, or professional services

Strong knowledge of IT hardware deployment and basic network setup

Technical Experience: Microsoft Environments (Intune / Azure AD / Autopilot); MDM; GPO; Security Baselines, BitLocker and FileVault, PowerShell, Networking Basics, Troubleshooting

Proven ability to lead teams and manage customer relationships effectively

Valid Driver's License with a clean driving record (no DUI's in the past 5 years)

High school diploma or equivalent required

Preferred

Experience using ConnectWise or similar PSA/project management platforms

Minimum of 2-year college degree in Networking, Computer Science, Information Systems or a related technical field

Benefits

Medical, dental, and life insurance

Short-term disability

401(k) with company match

Mileage reimbursement provided for travel.

Cell phone stipend.

Career advancement opportunities in a growing family-owned business

Company

Applied Innovation

Applied Innovation is a technology firm that specializes in a range of IT, imaging, technology, and automation services.

Founded in 1987

Grand Rapids, Michigan, USA

501-1000 employees

https://www.appliedinnovation.com/

H1B Sponsorship

Applied Innovation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)