Coinbase · 1 month ago
Manager, On-Site Executive IT Support (Residential Operations)
Hybrid - Los Angeles, CA
Full-time
Hybrid
Senior Level
$144K/yr - $170K/yr
7+ years expCoinbase is a company on a mission to increase economic freedom in the world, and they are seeking a Manager of On-Site Executive IT Support to oversee residential technology support operations. This role involves managing IT systems, leading a team, and ensuring high standards of service delivery and compliance with security practices.
BitcoinBlockchainCryptocurrencyFinTechTrading Platform
Responsibilities
Lead, mentor, and oversee the daily operations of the on-site residential IT support team
Serve as the primary escalation point for all home-related IT issues
Responsible for managing IT systems across residences and future estate acquisitions, ensuring standardized security, monitoring, and support models
Develop and executive a comprehensive IT strategy for residential operations, providing data-driven strategic recommendations to leadership
Partner closely with the IT Executive Support Lead to ensure consistent service standards between corporate and residential environments
Develop and enforce processes for proactive maintenance, system upgrades, and technology lifecycle management in the residence
Oversee vendor relationships for home network, AV, and smart home systems, including service contracts and performance reviews
Manage device endpoint support for office employees, ensuring MDM enrollment, identity/MFA alignment, compliance, with executive-level responsiveness that meets agreed upon executive support standards for acknowledgement, engagement, communication and restoration
Own expertise around smart home automation platforms, guiding architecture, integrations, and automations with strong security, privacy, and reliability standards
Manage budgeting for all IT hardware, software, and services supporting the resident office; forecast, track spend vs. plan, optimize TCO
Coordinate large-scale upgrades or home IT infrastructure projects in collaboration with security, facilities, and networking teams
Track and report key performance metrics (uptime, response times, satisfaction) for residential support operations
Ensure data privacy and security compliance across all home technology systems
Support executive travel preparation and coordination for technology needs
Liaise with the Estate Manager and Executive Protection team to coordinate on-site work, maintenance windows, travel readiness, incident response, and privacy/security protocols
Qualification
Required
7–10 years of IT experience, including 3+ years in a management or team-lead role supporting executive clientele
Bachelor's degree in IT, Computer Science or a related field, or equivalent practical experience
Deep technical understanding of enterprise IT systems, residential networks, AV systems, and Apple device ecosystems
Proven leadership in managing small, high-trust teams with emphasis on discretion and service excellence
Strong vendor management and project coordination experience
Exceptional communication and situational awareness in high-pressure, confidential environments
Availability for flexible hours and rapid response to urgent issues
Ability to work onsite 50% with occasional travel (mostly within CA)
Preferred
relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+)
Benefits
Bonus eligibility
Equity eligibility
Benefits (including medical, dental, vision and 401(k))
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (92)
2023 (96)
2022 (284)
2021 (183)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$4.46BKey Investors
ARK Investment ManagementDFJ GrowthTiger Global Management
2025-12-19Post Ipo Equity· $4.2M
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
Company data provided by crunchbase