Pomeroy · 1 month ago
Deskside Support Technician
Irvine, CA, 92623, United States
Full-time
Hybrid
Entry Level
1+ years expPomeroy is a company that provides IT support services, and they are seeking a Deskside Support Technician. The role involves providing technical support for users, troubleshooting hardware and software issues, and managing IT asset deployment in a corporate environment.
Consulting
No H1B
Responsibilities
Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
Provision multi-factor authentication (MFA) solutions
Perform root cause analysis and generate requested reports from ServiceNow
Participate in an after-hours support rotation as needed
Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
Assist with configuration management, including deployments, imaging, and provisioning
Software distribution
Maintain IT asset management, tracking, and inventory control
Qualification
Required
US citizen or Lawful Permanent Resident
High School Diploma or equivalent
1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
Strong knowledge of Microsoft Office applications and client-specific software
Familiarity with Active Directory, Workstation OS (Windows 10/11)
Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance
Basic understanding of network protocols, including TCP/IP and wireless connections
CompTIA A+ certification
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces
Dependability and proactive work ethic
Ability to work with strong personalities and meet customer expectations
Coachable and responsive to feedback from leadership
Team player with a positive attitude
Preferred
Audio/Visual (A/V) experience a plus
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase