Coinbase · 1 month ago
On‑Site IT Support Engineer (Residential Operations)
Hybrid - Los Angeles, CA
Full-time
Hybrid
Senior Level
5+ years expCoinbase is a company focused on increasing economic freedom through blockchain technology. They are seeking an On-Site IT Support Engineer to provide high-quality, security-focused technical support for executive residential technology systems, ensuring seamless and reliable operations.
BitcoinBlockchainCryptocurrencyFinTechTrading Platform
Responsibilities
Deliver white‑glove support executive residential technology systems, including wired and wireless networking, AV, smart home devices, printers, mobile devices, and computers
Own proactive monitoring and maintenance of the home network, ensuring strong Wi‑Fi coverage, performance, and device health, with clear runbooks for common scenarios and failover connectivity
Manage and troubleshoot Apple ecosystem devices (macOS, iOS, tvOS, HomeKit) with secure integration to corporate systems, adhering to least‑privilege and zero‑trust principles
Partner with corporate security and networking to maintain alignment with company security standards and privacy expectations; ensure endpoint compliance, timely patching, and secure identity/MFA practices
Coordinate external vendors (ISP, AV integrators, smart home/automation providers) for installations, upgrades, and escalations; verify changes meet security and reliability requirements
Maintain accurate documentation of residential IT assets, configurations, passwords/secrets handling procedures, and service logs; create and update SOPs/runbooks for continuity
Provide remote and on‑site support outside business hours as needed for critical issues, high‑priority events, or travel preparation
Prepare executive travel technology end‑to‑end: device readiness, connectivity planning (domestic/international), secure access, and tested contingencies across environments (hotel, aircraft, remote locations)
Support incident response and post‑incident reviews, drive root-cause analysis, and implement preventive measures and observability improvements
Qualification
Required
5+ years of IT support experience, including 2+ years supporting executive users in high‑stakes environments
Expertise in macOS and iOS, plus strong understanding of enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero‑trust networking concepts)
Residential systems experience across wired and wireless networking (design, ISP management, firewalls, DNS/DHCP), AV (streaming, conferencing, distribution), and smart home technologies
Secure configuration, management and monitoring or Ubiquiti, Aruba or similar prosumer grade hardware
Mesh network design, deployment, and monitoring
VLAN configuration, network segmentation, and device isolation to support guests, IoT, and different device classes
Quality of Service (QoS) configuration and monitoring
Zwave, Zigbee, Lutron, and other common open and proprietary home automation protocols
Security‑first mindset with sound judgment on confidentiality, data protection, and least‑privilege access; proven discretion in handling sensitive information
Exceptional communication and customer service, with the ability to explain complex technical issues clearly, set expectations, and operate with urgency and calm under pressure
Self‑directed execution with strong problem solving and ownership; able to prioritize, document, and drive tasks to completion with minimal supervision
Flexible schedule with availability for occasional nights/weekends and rapid response to priority issues
Comfortable working 75% on-site with frequent travel (mostly within CA)
Preferred
Experience supporting C‑level leaders in high‑growth tech or fintech environments
Familiarity with regulated or security‑sensitive environments and executive privacy considerations
Hands‑on experience with network design in complex residential settings (VLANs, mesh/enterprise APs, failover links, monitoring)
Background in AV and smart home ecosystems (e.g., Apple TV/AirPlay, multi‑room audio/video, control systems)
Experience building SOPs, runbooks, and asset management for high‑availability environments
Benefits
Bonus eligibility
Equity eligibility
Benefits (including medical, dental, vision and 401(k))
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (92)
2023 (96)
2022 (284)
2021 (183)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$4.46BKey Investors
ARK Investment ManagementDFJ GrowthTiger Global Management
2025-12-19Post Ipo Equity· $4.2M
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
2026-01-12
2026-01-11
Crowdfund Insider
2026-01-11
Company data provided by crunchbase