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Zipline · 1 month ago

Implementation Engineer

United States

Full-time

Remote

Mid, Senior Level

CAD$104K/yr - CAD$156K/yr

2+ years exp

Zipline is a well funded and quickly growing SaaS company that works with many of the world’s top retailers across many industries. The Implementation Engineer plays a critical role in ensuring clients successfully integrate and deploy Zipline into their existing systems and workflows, enabling them to derive maximum value from the product.

Computer Software

Growth Opportunities

H1B Sponsored

Responsibilities

Lead the technical aspects of onboarding for new customers, ensuring timely and accurate implementation of the Zipline platform

Conduct technical discovery sessions to understand customer workflows, integration needs, and success metrics

Configure the platform based on customer requirements, including customizations and user/team access settings (i.e. user/password, SSO/SAML, SCIM, roles, security, etc.). Mapping of business requirements to the technology is of vital importance

Work with customers to integrate the Zipline platform with their existing systems (e.g., WFMs, SSO, or other third-party tools)

Work with customers to ensure syncing (and manipulation/transformation) of various external data sources (data syncing, ETL, file transfer) into Zipline

Leverage APIs, SDKs, and other tools to ensure data flows and system compatibility

Set up and test integrations to validate functionality and resolve issues before go-live

Collaborate with Zipline Account Managers and Zipline Implementation Managers to align on implementation goals and timelines

Track progress and maintain detailed documentation for each implementation project using tools such as Jira, GitHub, Basecamp, Trello or similar

Proactively communicate with customers to provide timely updates and manage expectations

Identify and resolve technical challenges during the implementation phase. Utilize monitoring and debugging tools such as Datadog, Sentry, and internal logs/auditing to diagnose and resolve issues efficiently

Escalate complex issues to Engineering or Product teams as needed, ensuring timely resolution

Provide guidance on best practices to ensure customers maximize platform value

Deliver technical training and enablement sessions as necessary to help customers understand and utilize the platform effectively

Create technical implementation guides, FAQs, and troubleshooting resources tailored to specific customer use cases

Provide feedback to Product and Engineering teams on customer needs, feature requests, and usability improvements

Partner with Support teams and Technical Account Managers to ensure a smooth handoff post-implementation

Qualification

SaaS platformsAPIsWebhooksRuby on RailsDatabase conceptsSystem integrationsTechnical implementationProject managementTechnical certificationsCommunication skillsInterpersonal skillsOrganizational skills

Required

2-5+ years using SaaS platforms and cloud-based technologies (Heroku, AWS, GCP, etc.)

2-5+ years experience with APIs, webhooks, and system integrations

2-5+ years using Ruby on Rails for programming and Ruby scripting

2-5+ years with database concepts and query languages (e.g., SQL, BigQuery, PostgreSQL)

2-5+ years of experience in a technical implementation, onboarding, or support role in a SaaS environment

Proven experience working on integrations with WFM, SAML/SSO/SCIM, or other enterprise systems

Excellent communication and interpersonal skills to collaborate with technical and non-technical stakeholders

Strong organizational and project management abilities

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience

Preferred

Experience in a B2B or B2B2C environment, supporting businesses that serve end-user consumers

Familiarity with integration platforms (e.g., Workato) and tools (e.g., Postman)

Technical certifications (e.g., AWS Certified Developer, ITIL) are a plus

Benefits

Remote-first culture: Join a high performing, fully remote team and work where you're comfortable

Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.

Time off: We believe rest fuels great work. Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them—whether it's a long weekend or a well-deserved vacation. We’ll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. And when you’ve been with us for five years? You’ll earn a fully paid one-month sabbatical to truly unplug and reflect—we call it a thank-you for your impact and dedication.

Benefits: World-class medical, dental, and vision policies.

Team Connection: Annual company off-sites in fun locations. We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.

Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.

Learning: We support continuous learning and provide unlimited access to our Udemy Business account

Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.