BD Nogales Norte · 1 month ago
Deployment Specialist II, Remediation
United States
Full-time
Remote
Entry, Mid Level
$33.80/hr - $55.70/hr
2+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a detail-oriented Field Action Remediation Specialist to implement remote software and firmware deployments. This role requires deep technical skills, excellent customer service abilities, and meticulous documentation practices in an FDA-regulated environment.
Consumer Goods
Responsibilities
Complete field action remediation through remote software/firmware deployment
Configure devices in RSS and perform other remote remediation activities
Maintain accurate records and complete service documentation for all tickets
Collaborate with advanced support specialists as needed
Build effective working relationships across functions and locations
Deliver high-quality work while adhering to strict quality standards
Communicate effectively with customers, building rapport and addressing their needs
Maintain reporting tools and metric tracking systems with current data
Develop and update process documentation
Identify workflow improvements and eliminate non-value-added tasks
Assist in developing processes and procedures to support department strategies
Help draft knowledge articles and job aids
Potentially assist in training peers
Qualification
Required
High School Diploma (minimum education requirement)
2-3 years of proven applied experience
Computer Science, Technology, Healthcare-related education or equivalent work experience
Proficiency in English (reading, writing, speaking)
Deep technical orientation with experience deploying proprietary and standard applications
Experience with Windows operating systems, Active Directory, and domain security
Analytical skills for logical troubleshooting of technical problems
Ability to work independently, manage multiple tasks, and prioritize effectively
Problem solver comfortable working in a dynamic, fast paced environment
Diligent with thorough follow-up capabilities
Goal and action-oriented mentality
Preferred
3-5 years of service experience in troubleshooting and repair of electronic systems
Knowledge of cloud computing, SQL, Windows-Unix/Linux environments
Experience with remote access tools and SQL scripting
Experience working in FDA-regulated environments
Benefits
Competitive package of compensation and benefits programs
Rewards and recognition opportunities
Commitment to investing in our associates
Company
BD Nogales Norte
Somos una empresa multinacional dedicada a la manufactura de dispositivos de uso médico a través de los cuales seguimos impulsando el mundo de la salud.
1001-5000 employees
H1B Sponsorship
BD Nogales Norte has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase