Cybermedia Technologies, LLC (CTEC) · 1 month ago
Beneficiary Outreach Supervisor
United States
Full-time
Remote
Mid, Senior Level
0+ years expCTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. The Beneficiary Outreach Supervisor is responsible for overseeing the daily operations of outreach activities focused on Social Security beneficiaries, leading a team to increase awareness and participation in benefits programs.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supervise and coordinate day-to-day activities of outreach staff, providing ongoing guidance, support, and performance feedback
Oversee the planning, execution, and evaluation of beneficiary outreach campaigns, community events, and engagement initiatives
Ensure outreach team meets or exceeds established goals for beneficiary contact, engagement, and satisfaction
Develop training materials and deliver coaching to new and existing outreach staff on SSA programs, outreach techniques, and compliance requirements
Act as the escalation point for complex or sensitive beneficiary inquiries, ensuring timely and effective resolution in line with agency policies
Review outreach documentation, reports, and data to ensure accuracy and completeness
Monitor team performance metrics, prepare regular outreach activity reports, and present results to management
Ensure compliance with SSA, privacy, and confidentiality standards in all outreach activities and communications
Identify and recommend opportunities for process improvement and enhanced beneficiary engagement
Collaborate with program management, Help Line teams, and community partners to coordinate seamless service and outreach strategies
Maintain up-to-date knowledge of program changes, policies, and outreach best practices
Qualification
Required
Bachelor's degree with 0–2 years of relevant experience in outreach, public relations, customer service, or a related field, or
High school diploma or GED with 6–8 years of directly related experience in outreach, customer service, or program coordination
Experience supervising or leading teams engaged in outreach, customer engagement, marketing, or social services
Strong verbal and written communication skills; ability to train, motivate, and guide team members
Demonstrated ability to plan, execute, and analyze outreach campaigns or community engagement efforts
Proficient in Microsoft Office Suite and familiar with CRM, outreach tracking, or case management systems
Strong organizational skills and attention to detail, with the ability to manage multiple priorities
Proven problem-solving abilities and experience handling escalated or sensitive beneficiary contacts
Commitment to maintaining beneficiary privacy, security, and compliance with SSA standards
Ability to collaborate and communicate effectively with internal teams, external partners, and diverse beneficiary populations
Must be able to obtain and maintain a SSA Public Trust Clearance
Benefits
Paid vacation & Sick leave
Health insurance coverage
Career training
Performance bonus programs
401K contribution & Employer Match
11 Federal Holidays
Company
Cybermedia Technologies, LLC (CTEC)
We modernize legacy infrastructure, secure mission-critical systems and design digital experiences that impact millions of federal workers & American citizens every day.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Main Street Capital
2023-05-17Private Equity· $44M
2023-05-17Debt Financing
Company data provided by crunchbase