Apply on Employer Site

HORNE · 5 months ago

Bilingual Spanish / English Speaking Case Manager - Government Services

Dunedin, Florida, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

HORNE is a professional services firm focused on public accounting and government services. As a Case Manager, you will be the primary contact for program applicants needing financial assistance after Hurricane Ian, ensuring they receive the necessary support and guidance throughout the application process.

AccountingFinancial Services

Responsibilities

Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members

Assist applicants with the completion and submission of their program applications, as needed

Review submitted applications for completeness and ensure that the program has received all documentation and information needed to perform an eligibility review

Review applicant vulnerability factors and assign appropriate priority status to their application

Conduct an orientation and introductory call to assigned applicants and request any application documentation or information needed to make the application complete

Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required

Obtains a working knowledge of applicant needs and program eligibility criteria

Understands program requirements and other key objectives

Understands program processes from start to finish and communicates those processes clearly to applicants

Gathers applicant documentation and uploads to program system of record

Records all communications in the program system of record

Position is required in office in one of the Pinellas County intake centers in order to collaborate directly with case management and leadership regarding program applicant calls

Qualification

Case management experienceCDBG/FEMABilingual Spanish/EnglishMicrosoft Office skillsCustomer service skillsAnalytical skillsInterpersonal skillsDetail-orientedWork independently

Required

2 years of demonstrated experience in the qualifications identified

Experience relevant to the functional area and/or experience providing specialized advisory service, which may include construction, financial, housing, and/or related industry knowledge

Ability to manage effectively with or without subordinates

Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of timelines, meeting deadlines, and performance measures

Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide technical assistance

Excellent written and oral communication skills

Strong analytical skills

Ability to work independently

Effective interpersonal skills

Intermediate level Microsoft Office skills

Knowledge of creating tables and graphs in Microsoft Excel

Ability to quickly learn new software applications

Local travel may be required at times

A valid driver's license and a good driving record

Bilingual in Spanish / English required

Ability to read, write, and speak English and Spanish