Apply on Employer Site

Bravas · 1 month ago

AV Residential - Service Technician

Marlton, NJ

Full-time

Onsite

New Grad, Entry Level

Bravas is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. The Bravas Service Technician is responsible for servicing products at client job sites, troubleshooting A/V components, and providing excellent quality of service and client experience while meeting industry standards.

Consumer ElectronicsLightingSalesSecurity

Responsibilities

Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron

Set up, configure, program, and troubleshoot networks, control systems, audio/visual, and surveillance equipment

Utilize remote access to repair network-based systems and ensure long-term system stability

Set up remote monitoring platforms and enroll clients in the appropriate support plans

Coordinate with the Service Manager to track and resolve recurring service issues

Communicate accurately and transparently with manufacturer tech support as needed

Manage advanced replacements and ensure timely ordering and receipt of necessary parts

Work with the small projects team to identify upsell opportunities or product replacement needs

Set accurate client expectations, including estimated completion timelines

Review and update daily work orders in the job management system

Maintain accurate time entries and job costing records

Deliver client training and provide exceptional customer service

Participate in on-call rotation may be required

Travel locally to various job sites

Share key technical information or updates with the team when needed

Maintain responsibility for company assets and tools assigned to you

Uphold strict confidentiality with client information and preserve the integrity of home and network security

Follow all applicable state and federal laws, including traffic laws

Qualification

A/V troubleshootingControl4LutronSavantCrestronBasic wiring skillsNetwork configurationJob management softwareCommunication skillsTeamwork

Required

High school diploma or equivalent

Excellent communication skills and the ability to work effectively in a team environment

Basic computer skills with the ability to become competent in in-house job management software

Valid driver's license, clean driving record, and pass a criminal background check

Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)

Must be able to read home schematics, plans or CAD Drawings

Basic wiring and connectivity skills as it pertains to low voltage standards

Trouble shooting skills are essential

Prolonged periods of standing, stooping, or bending may be required

Must be able to lift and carry up to 60 pounds

Ability to work in tight spaces and at ladder height

Ability to work in varying environmental conditions, including exposure to hot and cold temperatures