FORUM Servicios Financieros · 1 month ago
Unified Communications & Collaboration Engineer
San Diego, CA
Full-time
Onsite
Senior Level
5+ years expSystems Technology Forum LTD (STF) is an established industry partner providing management, engineering, information technology, and logistics services. The Unified Communications & Collaboration Engineer will support the design, implementation, operation, and sustainment of complex communication systems, ensuring their performance, reliability, security, and integration.
AutomotiveFinanceFinancial Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Administer and maintain chat (IRC, M-Link/XMPP, XCB), email (Domino/CAS), and VOIP & Call Manager systems
Configure and troubleshoot file transfer solutions (CTERA, GEMBOX, FTP)
Support integration and modernization of collaboration platforms across enclaves
Partner with other Agile teams to implement Zero Trust controls
Deliver technical documentation and fleet training on collaboration services
Assist in the design, configuration, deployment, and maintenance of unified communications and network systems (VoIP, PBX, IP telephony, video conferencing, messaging services)
Monitor system performance, identify issues and opportunities for improvement, and resolve faults or bottlenecks
Participate in system integration and testing efforts, documenting test plans, results, and corrective actions
Support configuration management of system hardware, firmware, and software, including patching and upgrades
Work with telecommunications vendors and internal stakeholders to plan capacity upgrades or new service rollouts
Provide Tier 2/3 support and escalation for communications and infrastructure issues, including onsite or remote remediation
Develop and maintain technical documentation: architecture diagrams, process flows, operations manuals, and standard operating procedures
Ensure systems meet security, compliance, and operational requirements; may support accreditation or audit activities for communication systems
Qualification
Required
Experience with Exchange, Domino, Call Manager, or XMPP systems
Knowledge of DISA UC standards and DoD network security practices
IAT Level II (Security+ CE or equivalent)
5+ years in Navy or DoD C4I messaging or unified communications systems
Ability to work both independently and as part of a cross-functional team; ready for occasional travel or onsite support as required
Proven problem-solving abilities with strong analytical and troubleshooting skills
Excellent communication skills: able to explain technical issues to technical and non-technical stakeholders
Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or related field (or equivalent experience)
Secret (eligible for TS/SCI)
Benefits
Medical Plans administered through United HealthCare
Vision and Dental Plan Benefits
401(k) Tax-Deferred Retirement Plan
Accidental Death and Dismemberment Insurance
Dependent / Medical Care Flexible Spending Account
Direct Deposit
Health and Welfare Medical
Holiday Leave
Industry Competitive Salaries
Life Insurance (basic and supplemental)
Paid Time Off / Annual Comprehensive Personal Leave
Performance / Award Bonuses
Professional Development Coursework
Technical Training
Tuition Assistance Program
TotalChoice™ Voluntary Benefits
STF Cares / Paid Time Off to Volunteer
Company
FORUM Servicios Financieros
FORUM Servicios Financieros S. A., empresa líder en el financiamiento automotriz, otorga crédito y leasing a personas naturales y empresas.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100M2024-06-12Debt Financing· $100M
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