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On-Board Companies · 1 month ago

IT Systems Support Technician

Louisville, KY

Full-time

Onsite

Entry Level

$25.73/hr - $25.73/hr

2+ years exp

On-Board Services is a contract service provider for a local manufacturing entity, and they are hiring an IT Systems Support Technician. The role involves ensuring uptime for applications, coordinating end-user support, and assisting with troubleshooting and problem resolution.

ConsultingInformation TechnologyLegal

Responsibilities

Ensure 24x7 uptime for small applications

Coordinate the resolution of end-user problems, providing the appropriate level of support and escalating issues as needed

Communicate with stakeholders to set clear expectations for problem resolution

Participate in collaborative work and service restoration teams to ensure standards are followed and service is restored quickly and correctly

Perform root cause analysis to prevent repeat issues

Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team

Assist with the successful transition of new small applications into the organization

Be available for on-call support in this fast-paced role

Facilitate end-to-end user support and local escalation for problem resolution

Assist global teams with troubleshooting local devices, including PCs, phones, printers, servers, and network devices

Support lab and manufacturing applications and computer systems

Utilize ticketing management systems to manage incidents, requests, and inquiries

Follow IT support operating procedures, global knowledge base, and process workflows

Qualification

Active DirectoryMicrosoft Workstation AdministrationO365 EnterpriseCompTIA A+CompTIA Network+Customer serviceTechnical supportMulti-taskingTroubleshootingCommunication skills

Required

Two-year Information Technology degree from an accredited post-secondary school or at least two years' experience supporting 200+ networked devices in a commercial setting

Excellent customer service skills

Strong communication skills (verbal and written) and the ability to multi-task

Strong technical skills supporting desktops/PCs and other employee peripherals

Ability to lift up to 30 pounds

Experience with Active Directory

Experience with Microsoft Workstation Administration and Support

Proven ability to communicate technology topics in business terms effectively