This job has closed.

Lyra Technology Group · 1 month ago

Level 3 Service Desk Technician

Pittsburgh, PA

Full-time

Hybrid

Senior Level

$85K/yr - $95K/yr

5+ years exp

Lyra Technology Group is a family of industry leading technology service businesses. They are seeking a Level 3 Service Desk Technician to provide remote support to clients, manage technical issues, and maintain client documentation.

Business DevelopmentIndustrialInformation Technology

Responsibilities

Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following:

Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices

Works closely with clients, staff members, hardware and software vendors, and service providers

Responding to monitoring alerts

Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data

Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc

Providing technical support to end-users for computer and network related issues

Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios

Performing proactive work

Serve as an escalation point for complex support issues

Documenting work performed including a description of issue work performed, time worked, and any follow-up required

Maintaining up-to-date client documentation

Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at our clients' offices, implementing projects

Answering phones for inbound support calls when receptionist is not available

Occasionally providing in-person support to clients visiting our office or onsite at the client's offices

Demonstrating good oral and written communication skills, including ability to communicate technical information to non-technical people

Helping with training newly hired employees and cross-training existing employees

Qualification

Microsoft networks supportAzure cloud infrastructureNetwork administrationManaged Services Provider experienceIT consulting experienceUser account administrationComputer account administrationSecurityPermissionsGroup policiesServer hardwareWorkstation hardwareVirtualizationUPS unitsNetwork switchesStorage appliancesBackup softwareEmailWeb browsersMicrosoft Office softwareEmail securityFirewall appliancesRemote accessRemote monitoringManagement softwareTicketing softwareTraining skillsTechnical communication

Required

Two-year associate's degree or four-year bachelor's degree in the field of computers, network administration or Information Technology, or equivalent experience and/or training

Demonstrating good oral and written communication skills, including ability to communicate technical information to non-technical people

Preferred

5+ years of hands-on experience in the support of a variety of Microsoft networks for small and mid-size businesses

Prior experience in a Managed Services Provider (MSP) environment and/or IT consulting experience

Proficiency in installing and maintaining Azure cloud-based infrastructures

Current relevant certifications from vendors such as Microsoft and CompTIA

Company

Lyra Technology Group

Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group.

Founded in 2017

Chicago, Illinois, USA

1001-5000 employees