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RadNet · 2 days ago

Technical Writer

Somerville, MA

Full-time

Hybrid

Mid Level

RadNet is seeking a detail-oriented Technical Writer to join their Operations team. The primary responsibility of this role is to create clear and concise support documentation for users and internal support teams to effectively utilize and troubleshoot software solutions.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Develop, write, and edit a wide range of technical documentation, including but not limited to:

User manuals and guides for IT systems and applications

Knowledge base articles and FAQs for common issues

Troubleshooting guides for IT support staff and end-users

Installation and configuration guides

System administration guides

Assisting with release notes and update summaries

Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness

Organize and maintain existing documentation to ensure it is up-to-date and easily accessible

Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation

Ensure all documentation adheres to established style guides, terminology, and branding standards

Participate in the review process for technical content, incorporating feedback from subject matter experts

Assist in the development and implementation of documentation best practices and processes

Qualification

IT DocumentationDocumentation ToolsTechnical WritingVersion Control SystemsIT Concepts UnderstandingRadiologyCreating Visual AidsCommunicationAttention to DetailOrganizational SkillsTeam CollaborationProject Management