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Benchmark Gensuite® · 1 month ago

[US] Subscriber Development & Engagement Leader

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

8+ years exp

Benchmark Gensuite is a company focused on EHS, Sustainability, and ESG Disclosure Reporting. They are seeking a Subscriber Development & Engagement Leader to build relationships with senior customer stakeholders, drive retention and growth strategies, and collaborate with various teams to enhance subscriber success.

Environmental ConsultingInformation TechnologySoftware

Responsibilities

Build and maintain trusted relationships with senior subscriber executives and decision-makers

Serve as a strategic liaison during high-impact engagements, escalations, and growth opportunities

Develop and execute engagement plans across active, monthly, and pulse models over 3-, 6-, 9-, or 12-month cycles

Collaborate with internal teams to identify subscriber risks, recovery opportunities, and whitespace expansion potential

Lead strategic outreach initiatives—executive briefings, pipeline reviews, and growth workshops

Support renewal readiness and expansion planning for complex or high-value subscriber relationships

Help ensure successful implementation and executive connections for new subscriber launches

Use analytics and portfolio monitoring tools to track subscriber health, forecast risk, and uncover opportunity trends

Leverage AI-driven engagement platforms to enhance executive visibility, predict churn, and track relationship strength

Provide structured insights for leadership highlighting engagement outcomes, subscriber sentiment, and retention impact

Contribute to the development of scalable playbooks, engagement frameworks, and account orchestration models

Partner cross-functionally with leadership teams to ensure consistent messaging and coordinated execution across subscribers

Act as a connector between Subscriber Success, Account Management, Product, and Commercial teams to ensure alignment on retention and growth strategies

Represent Subscriber Success in executive-level discussions, influencing both internal and external stakeholders toward shared goals

Qualification

Customer successStrategic account managementExecutive relationship managementAI-enabled platformsEHSExperienceAnalytical abilitiesSaaS backgroundCollaboration skillsOrganizational abilitiesCommunication skills

Required

Bachelor's degree in Business, Marketing, or related field

8+ years of experience in customer success, strategic account management, or executive relationship management

Proven ability to build and maintain senior-level customer relationships that drive business outcomes

Strong collaboration skills with experience influencing cross-functional teams

Proficiency with strategic planning and engagement tools, including AI-enabled platforms

Experience in EHS, ESG, or operational risk management industries is highly valuable

Excellent communication, analytical, and organizational abilities

Preferred

SaaS, enterprise solutions, or subscription-based business background

Experience in executive engagement, renewal workflows, or risk mitigation programs

Familiarity with customer segmentation and engagement modeling

Benefits

Annual bonus programs

Regular team-building events

Off-cycle reviews to promptly recognize and reward excellent performers

Engaging team activities including happy hours and exciting virtual events

Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group

Company

Benchmark Gensuite®

Award-winning EHS Software - Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally, and across diverse operating profiles.

Founded in 2008

Mason, Ohio, USA

501-1000 employees