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LifeMoves · 4 days ago

Director of Data Systems & Integrations

Santa Clara, CA

Full-time

Onsite

Director/Executive

7+ years exp

LifeMoves is a nonprofit organization dedicated to supporting individuals and families in interim supportive housing. The Director of Data Systems & Integrations will develop and execute data strategies, oversee the Salesforce platform, and manage integrations to enhance data governance and user adoption across the organization.

FamilyNon ProfitResidential

Responsibilities

Partner with the VP of Impact + Learning and department leads to develop and execute a long-term strategy for data systems, architecture, and platform selection

Champion the use of data to drive insights, inform strategy, and improve decision-making across Programs, Philanthropy, and Communications

Identify and cultivate opportunities for automation, efficiency, and cross-departmental data sharing to improve outcomes for vulnerable communities

Stay current with Salesforce Nonprofit Cloud (NPC) and its related products (such as Data Cloud, Tableau, Slack, and Agent 360) and industry best practices to recommend new tools and workflows

Serve as the organization’s strategic and technical lead for the Salesforce platform, overseeing its architecture, development, and administration

Provide crucial technical leadership for the agency’s migration from two legacy Salesforce systems (NPSP) to a unified Salesforce Nonprofit Cloud (NPC) organization

Maintain a product roadmap for Salesforce development, integrations, and user experience improvements

Project manage and prioritize all platform enhancements in collaboration with department leads and system users

Supervise and support the Senior Salesforce Administrator and Salesforce Administrator(s), fostering a high-functioning internal database support team

Ensure timely, coordinated responses to user needs, bugs, and enhancement requests

Develop a team culture focused on continuous improvement, clear documentation, and strong internal customer service

Oversee all integrations between our core Salesforce NPC instance and other products (Data Cloud, Tableau, Slack, etc.) as well as third-party systems, such as donation platforms, case management systems, accounting software, and marketing tools

Ensure all data flows between platforms are accurate, timely, secure, and well-documented

Lead the organization's data governance strategy in collaboration with IT/Data Security and department leads

Design and implement ongoing user training plans for staff of all technical levels

Develop onboarding materials, training sessions, and self-service resources to drive platform adoption

Serve as a resource for super-users and department-level data champions

Qualification

Salesforce Nonprofit CloudSalesforce Administrator certificationData systems managementTechnical project managementSalesforce platform expertiseData compliance knowledgeUser training experiencePassion for mission-driven workCommunication skillsTeam management

Required

7+ years of experience in data systems management, systems integration, or Salesforce administration, preferably in a human services or nonprofit context

3+ years in a leadership or supervisory role managing a technical team

Deep knowledge of the Salesforce platform is required; Salesforce Nonprofit Cloud (NPC) experience is strongly preferred

Salesforce Administrator certification required

Proven experience managing complex technical projects, including platform migrations and multi-system integrations

Strong communication skills with the ability to translate complex technical concepts for non-technical audiences

Experience leading end-user training and driving change management for data platforms

Passion for mission-driven work and using data to support individuals and families in interim supportive housing

Preferred

Experience integrating Salesforce NPC with the broader Salesforce product ecosystem, including products like Data Cloud, Tableau, Slack, and Agent 360

Salesforce Advanced Admin, Platform App Builder, or other advanced certifications

Prior work in a large, multi-program housing or human services nonprofit with complex workflows

Experience with data compliance and privacy regulations (e.g., HIPAA, CCPA)

Familiarity with common nonprofit integration tools (e.g., Jitterbit, FormAssembly, Classy, Mogli, Mailchimp)