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Donor Network West · 1 month ago

Resource Triage Coordinator - Nights

San Ramon, CA

Full-time

Onsite

Entry, Mid Level

$59.63/hr - $67.23/hr

2+ years exp

Donor Network West is dedicated to saving and healing lives through organ and tissue donation. The Resource Triage Coordinator (RTC) plays a crucial role in providing leadership and continuity of service to donor families and hospital partners, coordinating the donation process and triaging organ referrals to ensure appropriate staff response.

Health CareHealth DiagnosticsHospitalMedicalWellness

Growth Opportunities

Responsibilities

Provides consistent and timely service to hospitals, donor families, and other transplant personnel in all potential donor situations

Assists staff in identifying issues related to the donation process and in collaboration creates a plan of action

Provides initial risk management assessment

Responsible for triage of new organ referrals, obtains clinical information to determine medical suitability, provides assessment of hemodynamic stability and initiates communication with attending physician and or hospital staff to maintain stability and potential organ viability

Creates case plan for organ referrals including further needs once onsite staff involved

Moderates AM/PM huddle and reports on all high acuity referrals with accurate information and case plan

Is able to direct the drawing of blood and labeling of specimens for infectious disease testing to facilitate organ placement, when required by phone

Consults with other Transplant Network staff and/or DNWest Medical Director, as needed, on issues pertaining to the clinical and technical aspects of quality organ donor evaluation

Participates in post-donor and or post referral review with team members and appropriate management staff

May precept new DNWest staff, in conjunction with primary preceptor, in orientation to the process of response to referral

As needed, helps with transportation arrangements for staff responding to referral and donor activity

Will access donor registries on all referrals 80 years old and younger

Evaluates potential donor family dynamics, in phone discussion with bedside staff and discloses information to DNWest’s clinical leadership and/or FRC to assist with the distribution of resources to a case

May interact with families by phone when resources are limited, or the situation dictates

Contacts appropriate DNWest’s resources in the event of potential media attention

Assist the DPC in the development and implementation of response to referral protocols specific for donor hospitals

Completes categorization of outcome of cases in ITX for eligibility criteria as outlined by Centers for Medicare and Medicaid Services (CMS)

Reviews feedback on donors/referrals and the donor/referral management process to improve quality, as warranted

Participates in chart reviews and shares findings with management

Maintains state of the art knowledge of end stage organ disease, organ recovery, donor maintenance, transplantation and organ preservation through appropriate professional organizations

Qualification

Organ donor evaluationCritical care knowledgeBachelor’s degreeCA registered nurse licenseTransplant experienceJudgmentDiscretionInterpersonal skillsCommunication skillsOrganizational skills

Required

Compassionate, conscientious, ethical, and must possess strong interpersonal skills that will allow her/him to deal effectively with individuals or group of individuals, particularly a variety of medical professionals as well as donor families

Strong written and verbal communication skills and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives

Maintain strong organizational skills that will allow him/her to assess changing environments; be able to establish appropriate priorities; handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times

Provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans

Qualified to perform donor evaluations and donor management without supervision

Bachelor's degree in biologic sciences or an equivalent degree/diploma/certification in an allied health field, i.e., Emergency Medical Technician/ Paramedics (EMT/P) or Respiratory Therapist

DNWest requires the RTC to maintain a valid CA driver's license and current vehicle insurance based on CA minimum insurance coverage standards