Fox Corporation · 1 week ago
Senior Product Manager, Customer Experience
Los Angeles, CA
Full-time
Onsite
Senior Level
$128K/yr - $165K/yr
6+ years expFox Corporation is a leading media company that produces and distributes content through valued brands. They are seeking a Senior Product Manager, Customer Experience to lead the transformation of customer experience across their platforms by defining product strategy, analyzing user data, and collaborating with cross-functional teams to create innovative solutions.
BroadcastingMedia and EntertainmentNewsSports
Responsibilities
Lead the CX product vision, strategy, and roadmap for customer experience innovation across FOX One
Map end-to-end user journeys across personas, identifying pain points, motivations, and moments to improve their experience
Collect, analyze, and act on customer feedback and behavioral insights to drive meaningful product decisions
Improve our CX AI tools, so that they not only resolve issues quickly but also anticipate and prevent pain points
Collaborate cross-functionally with design, engineering, and customer care to deliver user-centered solutions
Drive a culture of experimentation—testing, learning, and iterating to optimize every stage of the customer journey
Champion proactive CX strategies that extend beyond support—helping FOX anticipate needs, simplify interactions, and elevate satisfaction
Stay ahead of emerging CX and AI trends to inform innovation and long-term strategy
Qualification
Required
6 – 8 years of product management experience focused on customer experience or direct-to-consumer products
A proven ability to turn user insights into clear product strategies and measurable outcomes
Strong understanding of customer journey mapping, CX analytics, and product experimentation
Excellent collaboration skills with cross-functional partners in design, engineering, data, and operations
A customer-first mindset grounded in empathy, systems thinking, and data-informed decision-making
Natural curiosity and comfort navigating ambiguity in a fast-paced, innovative environment
Preferred
Experience developing or integrating AI/ML-driven CX tools or automation platforms
Familiarity with CX or CRM systems such as Zendesk, Salesforce, or Intercom
Experience within streaming, media, or large-scale consumer technology ecosystems
Exposure to voice-of-customer programs or advanced analytics methodologies
Benefits
Medical/dental/vision
Insurance
A 401(k) plan
Paid time off
Other benefits in accordance with applicable plan documents
Company
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group.
5001-10000 employees
H1B Sponsorship
Fox Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.11B2025-09-08Post Ipo Secondary· $913.3M
2020-04-07Post Ipo Debt· $1.2B
2019-05-19IPO
Leadership Team
Paul Cheesbrough
Chief Executive Officer - Tubi Media Group
Andrew Croxson
Chief Financial Officer - Tubi Media Group & EVP, Strategy & Growth
Recent News
Business Insider
2026-01-09
2026-01-09
Sports Business Journal
2026-01-08
Company data provided by crunchbase