ZS · 1 month ago
Digital Transformation & Solutions Principal, Digital Customer Experience Practice
South San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
5+ years expZS is a management consulting and technology firm focused on improving life and how we live it. The Digital Transformation & Solutions Principal will serve as a Client Leader in ZS’s Digital Customer Experience Practice, responsible for leading Digital Transformation programs and developing client relationships in the Life Sciences industry.
ConsultingManagement ConsultingMarketing
Responsibilities
Lead large scale Digital client business development and delivery engagements primarily in the Life Sciences Industry
Significantly contribute to the shaping and acceleration of our in Content Transformation and Media ecosystem disruption business and service lines
The role will have responsibility for developing Omnichannel capabilities including working closely with ZS’s own AI Personalization Engine Platform (ZAIDYN)
Lead and Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, MarTech/AdTech (SFMC, Adobe, CDP) and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics
Play a lead role in shaping our client’s Digital Operating Models, Solution Blueprints, Roadmaps and setting up Digital Transformation Offices to help realize program value and impact
Groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists
Work in tandem with Global counterparts to joint selling and large global program delivery
Qualification
Required
Bachelor's degree required in Computer Science or related field from a top university
5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both)
Demonstrated experience with driving revenue within existing clients and in developing new prospects at senior levels within our clients (Life Sciences or other industries)
Experience in innovating and disrupting new industry solutions in the Omnichannel CX and Personalization domains
Strong experience with Modular Content transformation programs
Strong experience with Media Strategy and transformations at some of the largest clients
Significant working experience with Brand Marketing Teams
Strong ability to formulate our client's Omnichannel strategy, implementation roadmap and operating models
Strong ability to lead transformation programs that spans business strategy, advanced analytics & AI, and Digital Marketing Technologies
Demonstrated experience and strong credentials in managing large scale change programs leveraging some or all of the following technology pillars: Salesforce ecosystem (Marketing cloud, CDP and Interaction Studio), Adobe / Content Ecosystem
Strong analytical and problem-solving skills
Excellent oral and written communication skills
A strong work ethic
A willingness to travel to meet client needs
Executive-level presence and communication
Preferred
MBA or Advanced Degree is highly desirable and preferred
Benefits
Health and well-being
Financial planning
Annual leave
Personal growth and professional development
Robust skills development programs
Multiple career progression options
Internal mobility paths
Collaborative culture
Company
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.
10001+ employees
H1B Sponsorship
ZS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (297)
2023 (251)
2022 (440)
2021 (292)
2020 (164)
Funding
Current Stage
Late StageLeadership Team
Arun Shastri
Principal
Victoria L Summers
Principal
Recent News
2025-12-30
2025-12-11
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