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Public Consulting Group · 1 week ago

Cloud Infrastructure Engineer 2

United States

Full-time

Remote

Mid Level

$119K/yr - $132K/yr

3+ years exp

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm. The Cloud Infrastructure Engineer 2 role focuses on ensuring the operational stability, security, and performance of Microsoft Exchange Online and SMTP services, while also managing various IT operations and incident responses.

ConsultingManagement ConsultingService Industry

No H1B

Responsibilities

Own operational stability, security, and performance of Microsoft Exchange Online and SMTP services within Microsoft 365

Administer mail flow, hygiene, identity integrations, and tenant configurations

Support DNS, SSL, Backup and Recovery and SFTP services

Execute incident response, change management, and service reliability engineering for core Microsoft operations as needed

Manage mailboxes, shared resources, distribution lists, room/equipment, and address policies

Configure retention, litigation hold, eDiscovery, MRM, and mailbox audit

Administer transport rules, journaling, connectors, and accepted domains

Monitor queues, throttling, and service health; remediate mail flow disruptions

Design, configure, and maintain SMTP relay paths (M365, hybrid, and on-prem relays)

Manage Exchange Online connectors, DKIM, DMARC, SPF, ARC, and reverse DNS alignment

Troubleshoot NDRs, TLS issues, routing loops, spoofing, and deliverability

Coordinate IP reputation, blocklists, and feedback loops; maintain allow/deny lists

Administer and maintain DNS records, ensuring accurate domain resolution and troubleshooting issues as they arise

Manage SSL certificate lifecycle, including procurement, installation, renewal, and validation to support secure communications

Oversee SFTP server setup, access provisioning, and regular audits for secure file transfers

Coordinate and monitor regular backup processes, verify data integrity, and support timely restoration as needed

Respond to and resolve general service tickets, providing timely remediation for operational issues and user requests

Monitor and report on service health and performance using Azure Monitor and AWS CloudWatch, ensuring visibility into operational metrics and timely identification of issues

Manage configuration across endpoints and servers using Microsoft Endpoint Configuration Manager (MECM) and Intune, maintaining compliance and standardization throughout the environment

Execute change, incident, and problem management to ITIL standards

Build and maintain SOPs, runbooks, and knowledge base artifacts

Automate routine tasks via PowerShell; implement guardrails and peer-reviewed scripts

Participate in on-call rotation and major incident bridges

Qualification

Exchange Online AdministrationSMTP ServicesPowerShellAWS/Azure ExperienceDNS ManagementIncident ResponseITIL OperationsScriptingMonitoring ToolsSoft SkillsDocumentation