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Donor Network West · 1 month ago

Resource Triage Coordinator

United States

Full-time

Remote

Entry, Mid Level

$37.85/hr - $47.32/hr

2+ years exp

Donor Network West is dedicated to saving and healing lives through organ and tissue donation. The Resource Triage Coordinator plays a vital role in leading and coordinating the organ donation process by collaborating with donor families, hospitals, and internal staff to ensure effective management of organ referrals and donor evaluations.

Health CareHealth DiagnosticsHospitalMedicalWellness

Growth Opportunities

Responsibilities

Provides consistent and timely service to hospitals, donor families, and other transplant personnel in all potential donor situations

Assists staff in identifying issues related to the donation process and in collaboration creates a plan of action

Collaborates with staff onsite to determine resources needed for every ongoing organ referral

Provides initial risk management assessment

Activates the occurrence reporting system and follows up as necessary

Responsible for triage of new organ referrals, obtains clinical information to determine medical suitability, provides assessment of hemodynamic stability and initiates communication with attending physician and or hospital staff to maintain stability and potential organ viability

Identifies need for additional information to assist with determining suitability

Assists with determining DCD suitability

Will provide accurate communication of referral status to Clinical Procurement Coordinator (CPC) and other transplant professionals

Determines acuity level and ensures DNWest response accordingly

Works with Clinical Operations Manager, Regional management / family management to ensure resources to respond are identified

Creates case plan for organ referrals including further needs once onsite staff involved

Is responsible for the effective management of the referral until authorized or referral is closed

Escalates challenging referrals with case dynamics as appropriate

Ability to respond to a referral and or donor with an onsite presence in times of high activity

Moderates AM/PM huddle and reports on all high acuity referrals with accurate information and case plan

Ensures huddles are called on referral processes as determined necessary, reviews to ensure documentation of case planning occurs

Provides Donation Program Consultant (DPC) information for debriefing on-site experiences

Is able to direct the drawing of blood and labeling of specimens for infectious disease testing to facilitate organ placement, when required by phone

Maintains concise, accurate records of data regarding donor referrals and recoveries

Maintains accurate information on all laboratory values, medications and diagnostic tests required to evaluate and manage all potential and/or actual donors

Consults with other Transplant Network staff and/or DNWest Medical Director, as needed, on issues pertaining to the clinical and technical aspects of quality organ donor evaluation

Participates in post-donor and or post referral review with team members and appropriate management staff

Participates in appropriate follow-up with nurses, physicians, and other donor hospital staff, transplant center staff, and other organ procurement organizations (OPOs) per policy, as requested

May precept new DNWest staff, in conjunction with primary preceptor, in orientation to the process of response to referral

Manages 'Backboard' cases: makes calls to determine case plan and moves referrals between I-transplant and Backboard as needed

As needed, helps with transportation arrangements for staff responding to referral and donor activity

Approves and assures judicious use of overtime

Takes sick calls and records them in the reporting system

Will access donor registries on all referrals 80 years old and younger

If First Person Authorization is identified, the RTC will attach the Document of Gift to the chart and ensure the CPC and hospital is aware of it

Evaluates potential donor family dynamics, in phone discussion with bedside staff and discloses information to DNWest’s clinical leadership and/or FRC to assist with the distribution of resources to a case

May interact with families by phone when resources are limited, or the situation dictates

Contacts appropriate DNWest’s resources in the event of potential media attention

Assist the DPC in the development and implementation of response to referral protocols specific for donor hospitals

Completes categorization of outcome of cases in ITX for eligibility criteria as outlined by Centers for Medicare and Medicaid Services (CMS)

Categorizes referral outcomes for potential criteria as outlined in protocol

Reviews feedback on donors/referrals and the donor/referral management process to improve quality, as warranted

Participates in conference calls to review donation/referral activity and attends staff meetings and workshops as mandated

Participates in chart reviews and shares findings with management

Performs spot audits to assess for compliance after implementation of change or education

Works with Donation Services team (s) and Medical Director to review cases and activity to identify opportunities to improve outcomes

Maintains state of the art knowledge of end stage organ disease, organ recovery, donor maintenance, transplantation and organ preservation through appropriate professional organizations

Maintains critical care knowledge to ensure ability to function independently in donor hospitals, either internally or through external avenues

Qualification

Donor managementCritical care knowledgeOrgan procurementBachelor’s degree in biologic sciencesCA registered nurse licenseJudgmentDiscretionInterpersonal skillsWritten communicationOrganizational skillsTeam collaboration

Required

Bachelor's degree in biologic sciences or an equivalent degree/diploma/certification in an allied health field, i.e., Emergency Medical Technician/ Paramedics (EMT/P) or Respiratory Therapist

Compassionate, conscientious, ethical, and must possess strong interpersonal skills that will allow her/him to deal effectively with individuals or group of individuals, particularly a variety of medical professionals as well as donor families

Strong written and verbal communication skills and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives

Maintain strong organizational skills that will allow him/her to assess changing environments; be able to establish appropriate priorities; handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times

Provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans

Qualified to perform donor evaluations and donor management without supervision

DNWest requires the RTC to maintain a valid CA driver's license and current vehicle insurance based on CA minimum insurance coverage standards