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Valor Healthcare · 1 month ago

Senior Program Manager or Project Manager - Healthcare Call Center

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Valor Healthcare is seeking a seasoned Senior Program Manager to lead execution and contract performance for the Global Nurse Advice Line, a Department of Defense initiative. This role provides strategic oversight of program delivery, contractual compliance, and stakeholder engagement across a high-volume healthcare contact center.

Health CareMedicalMental HealthOutpatient CarePrimary and Urgent Care

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills

Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed

Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked

Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals

Maintain the highest standards of patient care and quality assurance within the call center operations

Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines

Collaborate with cross-functional teams to ensure the success of healthcare programs and projects

Serve as the primary liaison to government COR, CO, and clinical stakeholders; ensure proactive communication and issue resolution

Maintain dashboards, deliver performance reports, and oversee compliance with URAC standards and federal healthcare requirements

Qualification

Program managementHealthcare call center experienceLeadership skillsPerformance reportingRegulatory complianceStakeholder managementMicrosoft TeamsSharePointPower BIInterpersonal skillsOrganizational skillsCommunication skills

Required

Minimum of 10 years of progressive project and/or program management experience

Must have experience with healthcare call center or nurse triage program management

Demonstrated leadership in call center operations, centralized scheduling, or nurse triage programs

Proven experience in supervisory positions, with the ability to lead, motivate, and track performance in a heavy volume setting

Bachelor's degree in healthcare management, business administration, communication, IT, social science, or related field

Demonstrated experience managing and implementing programs, including identifying, maintaining, and/or adjusting the resources; overseeing the formal planning, tracking, and reporting of program performance

Must have served in supervisory positions and show examples of how the individual has applied strong leadership, interpersonal, organizational, and communication skills in implementing programs and projects

US Citizenship is required