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Stefanini North America and APAC · 3 days ago

Deskside Technician II

New York, NY

Full-time

Onsite

Senior Level

5+ years exp

Stefanini North America and APAC is seeking a Deskside Technician II to provide technical support at a luxury retail corporate headquarters in NY. The role focuses on delivering new technologies, supporting C-Level executives, and managing incident and problem resolution while ensuring a smooth operation of IT services.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Manage The Delivery And Support Of Infrastructure Technology Including Lifecycle Management Programs Related To But Not Limited To The Delivery Of:

Endpoint Technology including PC, MAC, Mobile Devices (iOS and Android), Printers, Telephones

Software delivery and maintenance

C-Level Executive Support

New Technologies and Applications

Provide White Glove support to our Executive Committee and VIPs

Manage All onboarding activities related to technology, software, and services

Coordinate meeting support for conferences hosted locally and remotely (travel may be required)

Coordinate All activities with Exco and EAs in facilitation of daily technology requirements

Execute Daily check-ins and planning sessions with EA's and Exco

Monitor and maintain all primary and secondary systems by performing regular health assessments

Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors

Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs

Qualification

Windows 10Apple iOSOffice 365ZoomTeamsActive DirectoryUser ManagementSoftware ManagementVideo ConferenceCisco/MerakiAnalytical skillsInterpersonal skillsCommunication skillsProblem solvingSelf-motivated

Required

5-7+ years experience in IT support & service delivery function

Strong Experience with Windows 10, Apple iOS, and Office 365 Tools

Strong Experience with Zoom, Teams, and conferencing technologies

Experience with Active Directory and User\Endpoint Management Administration

Excellent interpersonal, written and oral communication skills, with focus on attention to detail

Ability to build and maintain business partnerships

Ability to approach technical challenges from a business perspective

Ability to perform basic financial analysis

Strong analytical and problem solving skills

Highly self-motivated and able to work with little day to day supervision

Preferred

Bachelors degree in IT or equivalent certifications

Experience with Software Management and Distribution

Experience with CAD and CAM related software and technologies

Experience with Video Conference and Collaboration technologies

Experience with Cisco/Meraki Switching, Wireless

IP addressing (Subnetting and assignment)

Workspace One, SCCM, and JAMF

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)