Sepire · 4 months ago
Client Advocate
Willowbrook, IL
Full-time
Onsite
Entry, Mid Level
2+ years expSepire is a marketing services and communications distribution company specializing in complex, compliance-driven solutions. The Client Advocate serves as the primary point of contact for assigned client programs, ensuring day-to-day success and long-term satisfaction by managing projects, anticipating client needs, resolving issues, and coordinating across departments.
AdvertisingMarketingPrinting
Responsibilities
Develop a deep understanding of client goals, program structure, and communication needs
Maintain working knowledge of all internal technologies, tools, and processes from intake to fulfillment
Ensure program documentation, assets, and job tickets are complete and current
Serve as the client’s primary contact for program execution, providing proactive communication and status updates
Represent Sepire with professionalism, urgency, and empathy while advocating and managing client needs internally
Anticipate risks, resolve issues promptly, and escalate concerns as needed to maintain service standards
Oversee the full job lifecycle—from intake and proofing to final approval and execution
Partner with Print Production, IT, and Fulfillment teams to meet deadlines and client SLAs
Manage project timelines, flag scheduling conflicts, and ensure efficient job tracking and resolution
Lead efforts to create and update standardized checklists, workflows, and program manuals
Identify process inefficiencies and recommend improvements to mitigate discrepancies and enhance team performance
Ensure compliance with security, regulatory, and client-specific requirements (e.g., SOC 2, HIPAA)
Qualification
Required
2–5 years in a client-facing role, preferably within print, marketing, or communications
Demonstrated ability to manage multiple projects and competing priorities
Proficiency in Microsoft Office and CRM platforms
Strong understanding of mailing, shipping, and fulfillment processes
Excellent written and verbal communication skills; confident presenting to clients and internal teams
Highly organized, analytical, and detail oriented
Bachelor's degree or equivalent experience
Preferred
Exposure to variable data, digital communications, or marketing platforms a plus
Company
Sepire
Sepire is a marketing services and communications distribution company that specializes in complex, compliance-driven solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Steinberg
CEO
Ed Brill
Chief Technology Officer
Recent News
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