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National Car Rental · 22 hours ago

Customer Service Agent - Return Lane

Roanoke, VA

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

0+ years exp

National Car Rental is a part of Enterprise Mobility, a leading provider of mobility solutions. They are seeking a Customer Service Agent to provide superior service during the rental return process and assist customers with all aspects of their rental experience.

LeisureRentalTransportation

No H1B

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

Advise and review rental charges; and provide an accurate receipt to the customer

Provide information in a professional and courteous manner regarding transportation to the airport terminal

Thank customers using the prescribed dialogue

Inquire about service, satisfaction and document dissatisfaction

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use of proper statement to determine if vehicle is being returned with full tank of gas

Complete a service alert for any mechanical and or body damage communicated by the customers

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

Qualification

Customer service experiencePhysical staminaReliabilityCommunication skills

Required

Must be at least 18 years old

Must have a minimum of 6 months of customer service experience in a fast-paced environment

Must have reliable transportation to and from work

Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)

Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation

No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be able to work one the following schedules: Sunday, Friday, Saturday from 7:00am-4:00pm and Monday, Thursday from 9:00am-6:00pm