Chrysalis · 2 months ago
Senior Internal Operations Manager
Los Angeles, CA, US
Full-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
1+ years expChrysalis is a company focused on supporting social enterprises, and they are seeking a Senior Internal Operations Manager to oversee back-office duties for their Employment Social Enterprises. The role involves managing operations, supervising staff, and ensuring effective procedures to support the organization's objectives.
Non Profit
Responsibilities
Represent CE at other department meetings, providing an overview of the client experience within different ESE’s, the department’s internal policies and procedures, and addressing relevant questions/concerns
Ensure team’s procedures are effective in supporting ESE objectives and needs
Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations
Participate in the initiation, planning, design, execution, and monitoring of Internal Operations projects
Work with ESE leadership to develop and implement programmatic initiatives to respective workforce(s)
Play respective role in the referral and onboarding of the entire CE client workforce, the management of the CE vehicle fleet, roll out of electronic timekeeping and other initiatives
Manage five direct reports by providing continued support and oversight of their respective job duties and guidance on professional development through regular feedback and identification of continued growth opportunities
Maintain a culture of engagement, innovation, support, transparency, and accountability amongst staff
Ensure team’s procedures are effective in supporting ESE objectives and needs
Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations
Play respective role in the referral and onboarding of the entire CE client workforce
Participate in the initiation, planning, design, execution, and monitoring of Internal Operations projects
Adhere to all Chrysalis policies and procedures
Support the Chrysalis Mission, Vision, and Values
Other duties as assigned
Qualification
Required
Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community
1+ years of management experience
2+ years in program delivery and/or customer service experience
Excellent interpersonal skills, including the ability to coach/mentor staff and clients
Exceptional customer service skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences
Advanced written and verbal communication, organization, and time management skills
Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines
Understanding of and ability to use software applications such as Microsoft Suite and Google Suite
Thrive in high paced, demanding environment
Ability and willingness to work occasional evenings and weekends
Preferred
Employment Social Enterprise leadership experience, a plus
Previous experience with case management software a plus
Company
Chrysalis
Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.5MKey Investors
California Regional Initiative for Social Enterprise
2024-12-20Grant· $0.5M
Leadership Team
Mark Loranger
President and CEO
Recent News
Portfolio Adviser
2025-11-04
Sramana Mitra
2025-09-29
2025-07-31
Company data provided by crunchbase