Hollywood Casino at Greektown ยท 1 month ago
VIP HOST
Detroit, MI
Full-time
Onsite
Entry Level
1+ years expHollywood Casino at Greektown is a leading provider of integrated entertainment and casino gaming experiences. The VIP Host role involves greeting guests, providing hospitality arrangements, and ensuring superior customer service while maintaining knowledge of casino promotions and player development.
GamingLeisureTravel
Responsibilities
Greets guests actively engaged in gaming and assists team members in player identification
Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
Maintains knowledge of casino marketing and player development promotions and encourages guest participation
Maintains knowledge of credit procedures and encourages the use of credit when appropriate
Encourages guest visitation through written correspondence and telemarketing
Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners
Analyzes and coordinates in-house invitation lists with Manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Attends and aids in the coordination of special events
Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members
Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals
Develops and maintains technical skills to maximize use of patron data systems
Establishes a direct line of communication with all service departments for the purpose of caring for high value players
Monitors patron activity and profitability of all assigned players
Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc
Provides assistance to the Manager as needed
Provides professional representation at internal and external meetings and events
Ensures interactions with internal and external guests follow the guidelines of customer service program
Adheres to all Corporate and local policies, procedures, and operating guidelines
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Qualification
Required
Must be at least 21 years of age
Associate's degree (A.A.) or equivalent from two-year College or technical school; minimum of one year Casino Guest Service experience, including but not limited to Player Development, Slots or Table Games; or equivalent combination of experience and education
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Must be able to maintain confidentiality and a high level of professionalism at all times
Must have the ability to write reports and business correspondence
Must possess excellent oral and written communication skills
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
Preferred
One (1) year of hosting experience with adequate customer following preferred
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino at Greektown
Hollywood Casino Greektown Located in the heart of downtown Detroit in the historic Greektown district, Hollywood Casino at Greektown offers over 100,000 square feet of gaming, entertainment and dining experiences.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase