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Creation Technologies · 3 hours ago

Strategic Account Director

United States

Full-time

Remote

Director/Executive

$180K/yr - $200K/yr

10+ years exp

Creation Technologies is a company committed to passion and customer focus. The Strategic Account Director serves as the senior commercial leader for high-growth, high-revenue strategic accounts, responsible for setting and executing account strategies that drive sustainable revenue growth and long-term partnership value.

LogisticsManufacturingSupply Chain Management

Responsibilities

Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts

Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation’s value proposition, and strengthen strategic partnerships

Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value

Lead commercial engagement activities, including adherence to contract terms, pricing structures and technical specifications, to optimize financial performance

Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery

Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement

Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage

Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals

Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks

Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions

Contribute to company-wide projects, initiatives, or other responsibilities as assigned

Qualification

Electronics Manufacturing ServicesCustomer Relationship ManagementEnterprise Resource PlanningOrder-to-Cash processTechnical aptitudeData-driven decision-makingCustomer-centric thinkingCommunication skillsConflict resolutionCross-functional leadership

Required

A minimum of ten years of experience in manufacturing and program or account management is required, with a strong technical aptitude and a proven track record of success in managing strategic programs and building long-term customer relationships

Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics

The ability to translate customer goals into strategic internal action is essential, along with advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process

Strong communication skills are necessary to engage stakeholders at all levels, with the capacity to simplify complex topics and tailor messaging to diverse audiences

Success in this role also requires conflict resolution, cross-functional leadership without direct authority, and the ability to foster alignment across departments

A high level of technical aptitude, data-driven decision-making, and customer-centric thinking are critical

Preferred

A bachelor's degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered