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Sonio · 1 month ago

Customer Success Manager

Boston, MA

Full-time

Onsite

Mid Level

$90K/yr - $120K/yr

Sonio is a company focused on improving women's and children's health through technological innovation and medical expertise. The Customer Success Manager will act as a strategic partner to users, analyzing usage and adoption to maximize the value derived from Sonio's products.

Artificial Intelligence (AI)Health CareHealth DiagnosticsMedical Device

Responsibilities

Support initial adoption, working with the sales & implementations teams to identify key stakeholders & lead training sessions

Lead customer relationships with your portfolio

Perform data-driven analysis to propose new configurations & strategies to maximise product adoption

Proactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retention

Qualification

Business acumenData-driven analysisUser-centric thinkingTechnical configurationTeam player

Required

Strong business acumen with the ability to understand and articulate high-level technical /clinical concepts, and convey them into business-relevant notions

User-centric strategic thinker at ease with analytics

Team player and ability to work transversally

Willingness to perform technical tasks (you don't need to have previous experience here but should be willing to learn) to perform product configuration autonomously