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Nymbus · 1 month ago

Digital Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$23/hr - $23/hr

2+ years exp

Nymbus is a leader in fintech, dedicated to innovating banking through its modern core platform and cloud-based technology. The Digital Support Specialist will provide comprehensive support for Launch clients by managing customer applications, fielding inquiries, and ensuring adherence to Service Level Agreements while delivering exceptional customer service.

BankingFinancial ServicesFinTech

Growth Opportunities

Responsibilities

Efficiently answer inbound calls, secure messages and other communications from digital bank clients

Accurately manage communication for new digital bank customers related to new account onboarding

Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively

Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries

Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted

Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies

Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement

Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills

Actively participate in coaching and feedback sessions by setting goals and achieving results

Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions

Perform all other related duties as required or assigned

Qualification

Customer serviceProblem solvingCommunication skillsCall center experienceFinancial industry experienceTechnical trainingAnalytical skillsPrioritizationComputer hardware knowledgeSoftware systems knowledgeDetail orientedInterpersonal skillsFlexibilityDocumentation skills