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Metagenics · 4 hours ago

Sr. Manager, Consumer and Customer Insights

Jersey City, NJ

Full-time

Hybrid

Senior Level, Lead/Staff

$158K/yr - $175K/yr

8+ years exp

Metagenics is dedicated to helping people live healthier lives through effective nutritional products. They are seeking a Senior Manager, Global Consumer and Customer Insights to provide strategic leadership and hands-on execution across research and insights workstreams, driving actionable insights to influence brand strategies and market execution.

Health CareLife ScienceMedicalNutraceutical

Responsibilities

Partner cross-functionally (marketing, digital, innovation, and more) to strategically guide decisions through a deeply knowing the consumers and healthcare professionals (HCPs), to drive sharper, faster, smarter insight fueled decisions

Lead end-to-end research projects (qualitative, quantitative, secondary, synthesis) that deliver continuous actionable insights and business impact

Manage internal and external research resources, including vendors, subscriptions, and internal community panels

Manage an all-inclusive internal market research community, driving agile, holistic understanding of the consumer and HCP. DIY and hybrid partnership of managing, executing and reporting research are required

Connect insights across multiple data sources and business functions to uncover growth opportunities and drive action

Establish and scale digital-first, AI-driven research approaches that enhance speed, agility, and predictive capability, while maintaining quality and actionability

Champion best practices, processes, and methodologies that elevate the insights function across the organization with specific intent to drive speed and agility while maintaining quality and impact

Empower teams to embed consumer and HCP voices into decision-making, ensuring insights are democratized and accessible

Primary region is US with additional responsibility in key global markets

Qualification

Consumer insightsMarket researchDigital research methodologiesAI-enabled toolsQualitative researchQuantitative researchProject managementStorytellingStrategic thinkingRelationship buildingProblem solvingSelf-motivated

Required

8+ years of experience in consumer insights or market research (client-side preferred)

Has acted as a strategic partner to key stakeholders/businesses, not just project focused. Experience with full insight business ownership and understanding

Proven track record of independently managing end-to-end research projects with both qualitative and quantitative methods

Proficiency in digital research methodologies, social listening, and AI-enabled tools for insight generation trend spotting and storytelling

Track record of DIY or hybrid research execution approach and would embrace this mix in partnership with internal consumer research community

Hands-on experience managing internal/external research resources and communities

Strong storytelling, synthesis, and influencing skills—able to translate insights into clear, actionable recommendations

Driven to implement best practices, build and elevate and insights organization

Experience with CPG brands (consumer healthcare a plus); challenger brand or D2C/ecommerce experience preferred

Bachelor's degree in Marketing, Business, Behavioral Economics, Psychology, Sociology, Cultural Anthropology, Business Economics, or Cognitive Science. (Master's/PhD a plus.)